Deactivated Account - Unable to create a removal order for inventory
Does anyone have any advice please? I am going around and around in circles with Seller Central Help. My account was deactivated (due to selling Stylevana items over 6 months ago - none in inventory at the moment) which I have appealed against and lost. I am trying to get all of my inventory returned to me and I am unable to generate a removal order as my account has been deactivated. Seller central just keep sending generic emails on how to appeal the account deactivation, not actually answering my query on how to generate a removal order. Frustrating !!!! Can anyone offer any advice? Many thanks.
5 replies
Seller_k2X0L9mVRT0pW
I’m afraid the truth is that if an account has been deactivated then it simply isn’t possible to create a removal order. Seller Support are correct in saying that the only solution is to appeal successfully and get the account reinstated.
Abella_AMZ
Hello @Seller_yBLali1bxWaWQ,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I acknowledge your concerns regarding your FBA inventory removal. I apologize for all the difficulties and frustration you've experienced throughout this process.
Could you please create a case following the outlined steps and explain the concern related to FBA inventory removal. We will closely monitor the same for you.
1. Click on "Help".
2. Navigate to "Your account has been suspended".
3. Select "Account Health".
4. Choose "Reactivate your account".
5. Click on "Get help with my appeal from Account Health Support".
6. Select the specific issue you are encountering.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
