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Cannot clear suspected intellectual property violations
Is anyone else having issues with Amazons refresh of suspected intellectual property violations?
Usually when we get these, we either have an 'edit' button next to the violation, or a 'submit appeal' button. Usually if we delete the ASINs, the violations with the 'edit' button are automatically removed within an hour or so, and the ones with 'submit appeal' are removed once we tick the boxes in the appeal. However, the refresh does not appear to be working the last few days and the violations are building up, despite the fact that they are all deleted from our inventory.
Over the last year or so, deleting the ASINs was our quick route to removing violations.
For context - EVERYTHING we sell is officially licensed and we have approval to sell it. I am sure some people will advise that we should be appealing it correctly to get these items reinstated, but we have some 100,000 ASINs and it is not unusual to see 100 violations a day, per marketplace. In the time it takes me to appeal one ASIN, which can be a couple of weeks, I can see literally thousands more violations appear so it is just easier for me to cut my losses on those items (which continue to sell on other marketplaces) and just see what sticks on Amazon. Appealing the 20,000+ suspected intellectual property violations we get a year is not worth my time and stops me from being able to fulfil the products that are accepted.
I am hoping the Amazon refresh of account health just appears to have paused for a few days and will resume its usual function shortly, before our account health hits a ban.
Is anyone else experiencing the same?
4 replies
Seller_aIBaQUN6G2myp
@Sarah_Amzn
@Julia_Amzn
@Simon_Amazon
Hello Amazon support staff, is it possible to get some assistance on this?
Kind regards
Seller_3xkI4DKzbJO65
Yes, it was possible to delete them and the SIVP disappeared.
Recently they probably made a change, where you have to correct the violation and then wait for it to disappear. Clearly the wait is not 8 hours as it is written in the notice which you receive about the listing issue . Sometimes it is as fast as instant and sometimes it takes days (more than the acclaimed 24 hours)... This is in my opinion really wrong, as the check should be instant or at least there should be possibility to user trigger the check.
Sakura_Amazon_
Hello @Seller_aIBaQUN6G2myp,
Did your Account Health Dashboard refresh? Also, did you contact Account Health Specialists to check it?
You can do it by going to Performance - > Account Health - > in the top-right corner, you should see a yellow Contact us button.
Regards,
Sakura
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