Customer Returned Itam And Amazon Refunded Delviery Charge Too
Hello, @JiAlex_Amazon
A customer ordered some tights and requested next day delivery. It was delivered as planned but the customer has changed their mind and returned the order. Why did Amazon refund the delivery charge as we did everything expected of us?
205-9384098-9760310
Please help us?
Thank you,
Dennis
Customer Returned Itam And Amazon Refunded Delviery Charge Too
Hello, @JiAlex_Amazon
A customer ordered some tights and requested next day delivery. It was delivered as planned but the customer has changed their mind and returned the order. Why did Amazon refund the delivery charge as we did everything expected of us?
205-9384098-9760310
Please help us?
Thank you,
Dennis
10 replies
Seller_76AUwmqvSyRIM
The original delivery charge must be refunded, even for change of mind returns. It's the law although Amazon policy doesn't quite follow the timescales.
What they are not entitled to get back is the cost of returning the item to you, if a change of mind return.
Seller_76AUwmqvSyRIM
Not much you can do about it other than making sure that your selling price includes a small percentage for the overall cost of returns. We're all in the same boat although personally, I wouldn't sell anything on Amazon that has free returns.
Seller_iZL0ysZFrLJmN
They are only entitled to the basic postal costs if they chose a more expensive way of delivery.
So, for instance if it was Royal Mail 1st LL - £3.05, if they choose to pay for expedited at £8.15, then they are only entitled to the £3.05 unless the item is faulty.
Seller_K8edOfPu9HEmN
Not quite right. DSR (UK law) requires you to refund only the cost of basic shipping of the item but not any added cost of expedited shipping. Only Amazon choose to disregard this law to their own ends
Seller_76AUwmqvSyRIM
You're correct, of course. I didn't spot that they paid extra for expedited.
