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INVOICE IS NOT BEING APPROVED
I have been trying to get ungated on a Stanley product for weeks on end and it still won’t allow me to be approved , my invoice was wrong at first so I sent my products back and re ordered them, got a brand new invoice with all the correct information and I still have not been approved on the product, every time I try I am greeted with a bot like , automated response which proves it’s not a human viewing my invoice , when I try to contact support I’m not supported, I’m given information that is very obvious to me and isn’t sorting my issue out, nobody can put me through to the brand approval team, I’ve been told I’ll be cont aged personally about my issue and have been left in the dark , this is literally so unprofessional and even worse that I pay a monthly subscription to sell on Amazon and still can’t sell although I’ve followed the rules , I would like a manager to contact me personally about this issue so I can get it resolved
2 replies
Seller_QuM1AZgzfU9x4
If it's a generic "this won't impact your account" type of message then you'll need to reapply when you've built your account with other brands first - ungating isn't guaranteed even with valid invoices.
Sarah_Amzn
Hello @Seller_hIoe9tqgeyr86,
Welcome to the Forums!
I'm Sarah with Amazon.
Did you manage to have your invoices approved? If not, could you please share the Case ID opened with Seller Support so I can take a look?
Kind regards,
Sarah.
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