Incorrect delivery address given
Hi
Just need some advice, We sent an item to a customer in Crete but it didn’t get delivered because of a “incorrect delivery address” as stated by Royal Mail now we have offered a refund once the items been returned but less the postage he paid. Now are we allowed to do that on Amazon as it was his mistake? Also we got negative feedback from him 
Edited by: DELUXE SUPPLEMENTS on Jan 19, 2018 3:19 PM
5 replies
Seller_nvoqdXSzDHB4o
Talk to seller support. We have this kinf of issue before and had the feedback removed as we had tried to deliver to the address supplied
Try to get a message thread going with the cutomer so that they are admitting the wrong address. If they say the address is correct then you need some more proof. Just because the local postie says the address is incorrect does not mean it is.
So if you can get the customer to admit the adress is incorrect, seller support should remove the feedback
Seller_2BrPSydGy6oyq
Not difficult to google the address and check if correct, or not?
Normally Amazon require a full refund for undelivered orders.
Seller_5CABst5Fbh4YS
From completely-crete:
+Post in Crete+
+The postal service here in Crete does not ordinarily deliver to your door. Many homes do not have an official address and do not have street names or house numbers, let alone a letter box so your address becomes the nearest Post Office.+
+In very small villages without a post office mail is delivered to the local kafenion!+
+Most homes do not have a mail box at all. This is really good news as you do not get any junk mail whatsoever! The only mail you are likely to receive at the village post office are your electricity, water and telephone bills every two months or so.+
+Some villages have sets of numbered blue or green post boxes at the side of roads. They look a little like small lockers with individual keys. The postman opens up the boxes, places your mail in your numbered box and you have a key to open your assigned box. This service is free of charge.+
+Most post offices have some post boxes inside the post office but you need to rent these at a small cost.+
+If you don’t rent a private box your mail will be placed usually in a plastic box that virtually the entire villages mail is placed in. You have to rummage through this box to collect your mail. The mail is supposedly in alphabetical order – Greek alphabetical order - but there are some discrepancies.+
