Royal Mail: Customers Requesting Data Deletion to Obfuscate Fraudulent Returns Claims

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
user profile
Seller_1U2xoyGE3Xvv8

Royal Mail: Customers Requesting Data Deletion to Obfuscate Fraudulent Returns Claims

For sellers shipping from the UK to the USA, we have observed a concerning and emerging trend where customers request Royal Mail to erase their personal or tracking data. This is not an isolated incident; we have seen multiple occurrences, and each instance has subsequently been followed by a fraudulent refund claim - usually an Amazon A-to-Z claim or something similar.

img

Royal Mail explicitly states that "The customer data for this order has been erased at the request of the user," clearly indicating an attempt by customers to obscure or delay verification of delivery status to support fraudulent return claims.

This issue raises several critical questions:

  • Is this becoming a common practice experienced by other sellers?
  • How are you currently handling or preventing these situations?
  • What effective strategies or preventative measures can we collectively adopt to safeguard our businesses against such claims?

Does anyone know what proactive steps Amazon is taking (if any) to prevent this type of customer fraud?

I would greatly appreciate any insights or recommendations from others who've experienced similar issues or have successfully managed to mitigate these risks.

3 views
0 replies
Tags:Refunds, Return shipment, SAFE-T
00
Reply
0 replies
Follow this discussion to be notified of new activity