Royal Mail Tracked 24 & 48 not allow-listed in Buy Shipping – unresolved since March – Seller Fulfilled Prime
Hi,
I'm hoping an Amazon moderator can help escalate an issue that Seller Support have been unable to resolve for several months.
We are trying to use Royal Mail Tracked 24 through Amazon Buy Shipping for Seller Fulfilled Prime.
Our Royal Mail business account is correctly linked to Seller Central and currently shows as ACTIVE under Buy Shipping Preferences. Royal Mail is also showing as our number 1 prioritised carrier.
However, Royal Mail Tracked 24 is still not available correctly within Buy Shipping.
After numerous contacts with Seller Support, Amazon eventually confirmed that the specific ship method:
ROYAL_MFN_TRACKED_24
is not allow-listed/safe-listed for our seller account.
Amazon advised us that Royal Mail needed to initiate the allow-listing. We contacted Royal Mail, but they have confirmed that the service is active on our account and they are not aware of anything further they can activate from their side.
We have also supplied Amazon with our Royal Mail contract confirming that Tracked 24 is included and active.
This issue originally began when we attempted the Seller Fulfilled Prime trial in March 2026. We had to purchase Tracked 24 labels directly through Royal Mail because the correct service wasn't available through Buy Shipping, which then affected the Prime trial metrics.
We've now been trying to resolve this for months and seem to be going around in circles between Amazon and Royal Mail.
Our current Amazon support case is 12221526882.
We would really like to get Seller Fulfilled Prime operational before the Christmas peak, but we're unable to progress while this remains unresolved.
Could an Amazon moderator please escalate this to the appropriate Buy Shipping / Seller Fulfilled Prime technical team and have them investigate why ROYAL_MFN_TRACKED_24 is not allow-listed for our seller account despite our Royal Mail account being linked and active?
I'm happy to provide screenshots, our Royal Mail contract or any other information required.
Thank you.
Royal Mail Tracked 24 & 48 not allow-listed in Buy Shipping – unresolved since March – Seller Fulfilled Prime
Hi,
I'm hoping an Amazon moderator can help escalate an issue that Seller Support have been unable to resolve for several months.
We are trying to use Royal Mail Tracked 24 through Amazon Buy Shipping for Seller Fulfilled Prime.
Our Royal Mail business account is correctly linked to Seller Central and currently shows as ACTIVE under Buy Shipping Preferences. Royal Mail is also showing as our number 1 prioritised carrier.
However, Royal Mail Tracked 24 is still not available correctly within Buy Shipping.
After numerous contacts with Seller Support, Amazon eventually confirmed that the specific ship method:
ROYAL_MFN_TRACKED_24
is not allow-listed/safe-listed for our seller account.
Amazon advised us that Royal Mail needed to initiate the allow-listing. We contacted Royal Mail, but they have confirmed that the service is active on our account and they are not aware of anything further they can activate from their side.
We have also supplied Amazon with our Royal Mail contract confirming that Tracked 24 is included and active.
This issue originally began when we attempted the Seller Fulfilled Prime trial in March 2026. We had to purchase Tracked 24 labels directly through Royal Mail because the correct service wasn't available through Buy Shipping, which then affected the Prime trial metrics.
We've now been trying to resolve this for months and seem to be going around in circles between Amazon and Royal Mail.
Our current Amazon support case is 12221526882.
We would really like to get Seller Fulfilled Prime operational before the Christmas peak, but we're unable to progress while this remains unresolved.
Could an Amazon moderator please escalate this to the appropriate Buy Shipping / Seller Fulfilled Prime technical team and have them investigate why ROYAL_MFN_TRACKED_24 is not allow-listed for our seller account despite our Royal Mail account being linked and active?
I'm happy to provide screenshots, our Royal Mail contract or any other information required.
Thank you.
6 replies
Seller_hOZNPw7G8FIjl
You need to tag some of the mods:
@Roberto_Amazon@Indy_Amazon @Amyy_Amazon
KJ_Amazon
Thank you for those details.
I asked our partner team to review that case and check what steps can be taken to resolve the Royal Mail issue.
Seller_tgkNyGEhdNzKP
Two things worth ruling out before chasing an escalation. Tracked 24/48 has to be enabled on the Royal Mail contract behind the OBA itself, and the OBA number and credentials entered in Buy Shipping Preferences have to match exactly what Royal Mail holds — a mismatch can still show as Active and not surface the service. Unlinking and reconnecting from Buy Shipping Preferences is worth one attempt before anything else.
Second, Buy Shipping filters out ship methods it judges unlikely to deliver on time, so a linked service can still not appear.
On Prime: if the trial lapsed, you can start a new trial once you prequalify.
