EFN Customer Returns - 18 months on STILL stock stored overseas
This is making me tear my hair out - just checking if anyone has managed to get a similar issue resolved.
Pre Brexit we used Pan EU quite a lot and were registered for VAT in all countries. - Post Brexit we could not get this to work for us, so stopped selling in EU. and cancelled all EU VAT registrations
We were "encouraged" to try EFN. So stock ONLY stored in UK. Customer returns would be RETURNED TO SOURCE STORE.... - This has not happened, and stock kept getting added to Multi inventory files, causing us to pay long term storage fees.
As a result, (and as Amazon Support said they could not stop being stored in EU FC , ) we stopped selling in EU completely. - ALL settings state stock NOT stored outside UK.
18 months later, Every case we open goes into the "waiting for response" doom - we have units stuck at various FC in Europe. - They are not on an inventory, so I cannot create a removal order (even to dispose rather than return), - but they appear on the report. Every month I am getting storage fees, and every month I worry about the VAT trigger. - The stock is probably only €150 at cost at this rate,
I am going round and round in circles - Customer support ask me to send report, ask why stock is there, -then do nothing. -
Any idea how I get the stock removed, (and to be honest if Amazon cannot follow their own EFN rules to return to source store they should reimburse me for it), but more importantly get it off my stock so I am not paying fees and not going to trigger any VAT reports in EU.
I really cannot believe the failure of the EFN team to communicate the policies to the FC centres - or that retailers 18 months later can still be at risk due to their failure.
@Abella_Amazon @Simon_Amazon@Ash_Amazon@Ezra_Amazon@Spencer_Amazon@Angie_Amazon@Winston_Amazon
EFN Customer Returns - 18 months on STILL stock stored overseas
This is making me tear my hair out - just checking if anyone has managed to get a similar issue resolved.
Pre Brexit we used Pan EU quite a lot and were registered for VAT in all countries. - Post Brexit we could not get this to work for us, so stopped selling in EU. and cancelled all EU VAT registrations
We were "encouraged" to try EFN. So stock ONLY stored in UK. Customer returns would be RETURNED TO SOURCE STORE.... - This has not happened, and stock kept getting added to Multi inventory files, causing us to pay long term storage fees.
As a result, (and as Amazon Support said they could not stop being stored in EU FC , ) we stopped selling in EU completely. - ALL settings state stock NOT stored outside UK.
18 months later, Every case we open goes into the "waiting for response" doom - we have units stuck at various FC in Europe. - They are not on an inventory, so I cannot create a removal order (even to dispose rather than return), - but they appear on the report. Every month I am getting storage fees, and every month I worry about the VAT trigger. - The stock is probably only €150 at cost at this rate,
I am going round and round in circles - Customer support ask me to send report, ask why stock is there, -then do nothing. -
Any idea how I get the stock removed, (and to be honest if Amazon cannot follow their own EFN rules to return to source store they should reimburse me for it), but more importantly get it off my stock so I am not paying fees and not going to trigger any VAT reports in EU.
I really cannot believe the failure of the EFN team to communicate the policies to the FC centres - or that retailers 18 months later can still be at risk due to their failure.
@Abella_Amazon @Simon_Amazon@Ash_Amazon@Ezra_Amazon@Spencer_Amazon@Angie_Amazon@Winston_Amazon
2 replies
Seller_d8YGbIjNqwFxn
Have you looked into disposing the stock if you are happy not to have the stock returned to you and pay the disposal fees?
This will get rid of the stock and any VAT obligations it may force onto you.
I have had success disposing of stock in EU fulfilment centres by uploading a flat file to dispose of the stock. See the link below where you can download a template to do this
https://sellercentral.amazon.co.uk/recoveryui/removal-order/upload
This works even if the stock is not showing on your inventory and just on reports.
In theory you can also create a removal order using this functionality but I don't think Amazon support removals from the EU to the UK.
You will also find that stock ends up in EU fulfilment centres if you use just standard FBA with FBA export. Returns can end up in the EU centre and not a UK centre...this is how mine ended up in EU fulfilment centres as I never used EFN.
