Seller_nHuSW1S2W38C1
Reimbursement for Damaged item
We have an item that a customer returned for reason “Arrived Damaged”
The item is dented and there is damage to the outer and inner cardboard boxes in the same spot.
Amazon flagged it as customer damaged and refuses to reimburse us for the item that was damaged in their warehouse or by their carrier.
Any advice on getting them to do the right thing?
Tags:Customer
00
4 replies
Seller_qz1y4XweLE9SO
If this is an FBA item, there is nothing you can do.
They decide what is the right thing to do. It has probably already been tossed if the damage was that bad, whomever did the damage. There is no proof that you can muster.
00
Follow this discussion to be notified of new activity
