If you're VTR rate has been affected recently, read this
HI,
If you're VTR has slipped recently, this might be something to do with it.
I just received this email from the Amazon Services Team.
Hello,
Between September 16, 2025 and October 1, 2025, we experienced a technical issue that impacted shipment tracking of seller-fulfilled orders. These impacted orders didn't get registered as having carrier tracking scans. As a result, this impacted our measurement of some metrics which rely on carrier scan data.
We've identified the root cause of this issue, and will resolve it as soon as possible.
While we work on correcting this issue you may continue to see your account metrics reflecting incorrect tracking information, or you may have received an incorrect notification related to your Valid Tracking Rate. Please disregard these notifications and metrics while we fix the issue. Any orders impacted by the technical issue will not be considered for your Valid Tracking Rate evaluations up to November 20, 2025. There is no immediate action required from you at this time.
We sincerely apologize for the issue.
The Amazon Services team
This has certainly affected my business. We have many items saying delivered on Royal Mail, but Amazon are claiming the tracking is invalid. This has led to:-
1. Suspension from several product categories due to VTR being under 95%.
2. Increase in refunds due to Amazon sending out emails informing customers they are entitled to a refund as their package is late. Despite it already having arrived.
3. Any spurious A-Zs are automatically granted and refunded from us.
If you're VTR rate has been affected recently, read this
HI,
If you're VTR has slipped recently, this might be something to do with it.
I just received this email from the Amazon Services Team.
Hello,
Between September 16, 2025 and October 1, 2025, we experienced a technical issue that impacted shipment tracking of seller-fulfilled orders. These impacted orders didn't get registered as having carrier tracking scans. As a result, this impacted our measurement of some metrics which rely on carrier scan data.
We've identified the root cause of this issue, and will resolve it as soon as possible.
While we work on correcting this issue you may continue to see your account metrics reflecting incorrect tracking information, or you may have received an incorrect notification related to your Valid Tracking Rate. Please disregard these notifications and metrics while we fix the issue. Any orders impacted by the technical issue will not be considered for your Valid Tracking Rate evaluations up to November 20, 2025. There is no immediate action required from you at this time.
We sincerely apologize for the issue.
The Amazon Services team
This has certainly affected my business. We have many items saying delivered on Royal Mail, but Amazon are claiming the tracking is invalid. This has led to:-
1. Suspension from several product categories due to VTR being under 95%.
2. Increase in refunds due to Amazon sending out emails informing customers they are entitled to a refund as their package is late. Despite it already having arrived.
3. Any spurious A-Zs are automatically granted and refunded from us.
1 reply
Seller_NG24chvf7wYyb
I have just opened another case for this issue. I have an item from 23rd October that Amazon advises has no valid tracking number. It does and was posted after the 1st of October.
If we use a recommended courier and service, it shouldn't matter if the item is scanned or not, or if Amazon get the details. Just another thing that we have to keep an eye on and chase up constantly when we shouldn't have to.
