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Is seller support run by AI bots or are they real people?
When I set up my account I only wanted to sell in the UK so although I do have European markets I have these set so that I can't sell in them. I am not even sure if it is possible to set up an Amazon seller account without also having European markets but nonetheless, these are all set to Holiday mode so it is not possible for me to sell in these markets. I have also NEVER sold an item in Europe.
This week I've received multiple "Restricted Product Policy Violations" for 3 different European markets and eventually I was met with the account health warning stating those European markets were at risk of deactivation.
Trying to contact seller support was met by what I can only describe as a knock-off chatgpt - maybe OpenAI should give Amazon an "Intellectual Property Violation" for this.
Basically, the support I received was simply set up to go round and round in circles without actually reading, or acting on any reply that I sent. Surely, if there was a human involved they would be able to use their brain to resolve the issue correctly.
Below is the chat:
8 replies
Seller_LiH8OvhgSGm6N
ASIN: B07BHNK2YG
Submission type: appeal
✔️ Reviewed the original notification in Performance Notifications to confirm modifications required on the details page to be compliant.
✔️ Read the Restricted Products policy. Products offered for sale on Amazon must comply with all laws and regulations and with Amazon's policies.
Reason for Appeal (Required)
Hi
I do not sell in this market and the policy violations are for goods I sold a long time ago in the UK and the listings have been removed. Why am I still getting policy violations for a market I do not sell in. As far as I am aware when I first set up the account I specifically chose to only sell in the UK and not sell in any European markets. I am getting harrased that my account is going to be closed but I do not sell in this market place anyway. Please sort this out.
thanks
Simon_Amazon
Hello @Seller_LiH8OvhgSGm6N,
Here Simon from Amazon, happy to try to help.
Have you checked that International Shipping isn't active in your Shipping Settings?
In the meanwhile I'm going to try to escalate this issue to the team.
Best,
Simon
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