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Account deactivated for a section 3 'Inauthenticity' reason.
Im hoping someone can help me. I have had my account deactivated for a section 3 'Inauthenticity' reason. I no longer have the product in stock or on my listings and have not had since last Dec. It is a genuine product and I have one invoice and 3 order acknowledge emails (the company does not issue invoices). I have had them rejected 4 times from Amazon and I cannot find out why. Is is because they are order acknowledgements and not invoices? Also they were not sent to my business email address but to my personal email so is this the problem? This is my main income and Im now really panicking as to how to fix this as not been able to sell on Amazon for 2 weeks now!
4 replies
Seller_mS10UjVYuuGor
Yes.
You need invoices from the recognised manufacturer/wholesaler/importer of the product.
The email issue doesn't look professional but assuming the order/delivery address is your registered business address that shouldn't be the problem.
Seller_KlbXZHzQGSDZv
(the company does not issue invoices).
Then your in a bit of a pickle. With no proper invoice (what sort of company is supplying them) your not going to get passed the bots. If your not selling them again delete the listing take the hit explain your sorry and hopefully your account will be activated. Bit strange that you have not sold them since december and you get the inauthentic
Ash_AMZ
Hello @Seller_4KVTqAzxETaUa,
Ash here to assist. It has been understood that you need help with your account reactivation.
To help you better, kindly share the deactivation notification over this thread.
To find out the deactivation notification please follow the below steps :-
Please click on the Menu bar - Performance - Performance notifications.
Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
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