Last day I received Counterfeit Without a Test Buy
Last day I received Counterfeit Without a Test Buy, This happened on 16th march 2022. I appealed but they did not accept every time because i have no invoice in evidence. last day my account health was good no issue with account even I am not working form last 70 days. suddenly they showed to me your
“Addressing your policy violations in a timely manner will prevent unnecessary disruption to your selling account.”.
I am very upset because I buy fba stock and its ready to ship. Can anyone tell me what I do now? at this current status of my account. is it safe to go with fba?
last email I received from amazon after i submitted my concerns regarding this violation.
" Thank you for informing us that you have removed your offer for the ASIN below. We appreciate your efforts to comply with our selling policies.
ASIN:B01H-----*
We are unable to remove the policy violation record for this ASIN from your Account Health page because your submission did not adequately address the reason for their removal. The policy violation record for this listing will remain on your Account Health page for up to 180 days after the listing removal.
If you would like to remove this policy violation record from your Account Health page, please submit one of the following:
– An explanation for how the removed listings have not violated the policy.
– The documentation requested in the original listing removal notification.
– An appeal after updating the listing product detail page to comply with the policy.
If you are not interested in selling this listing in the future or removing the policy violation record from your Account Health page, no further actions are required.
Sincerely, Amazon.co.uk
18 replies
Seller_6sxtIS0RbZ5k7
You have been very lucky to have only a violation and not to have had your account suspended.
I would absolutely advise against sending anything to FBA until you understand how this happened and are 100% sure it isn’t going to happen with this next batch of stock. If they decide that this too is counterfeit and your account is deactivated they will not return it to you.
What is it that you are selling and where did you buy it (ie UK wholesaler/Alibaba)?
Seller_NoMNQDGnEW5Bx
Have you bought your new items from proper wholesalers? Have you listed them using the barcode on the item?
Seller_DTufFoxJuMU0M
You won’t be able to get the violation removed unless you can prove that it was given to you in error, which you can’t without invoices.
Your account will be fine assuming that you are buying your stock from legitimate wholesalers, and are adding your offer to the correct listing - pay close attention to the brand name, and do add your offer to a listing unless your product comes with that brand name (in the example ASIN you give your product should have had Beldray on it somewhere.
be very careful with FBA stock as a counterfeit warning can often come with them destroying stock if you can not prove it is not counterfeit.
You may be best starting off with FBM until you familiarise yourself with Amazon and the warning has dropped off, which should hopefully happen next month.
Seller_6sxtIS0RbZ5k7
Jilly is correct, it will remain on your account for 180 days (6 months) as is stated in their email to you.
Which type of wholesaler are you using, your definition of a ‘proper’ wholesaler may not be Amazon’s definition. Do they sell to the public (eg. Booker) because, if they do, your invoices are not acceptable.
Can I just say that, in English, it is quite rude to address women as ‘Dear’, I know you don’t mean it that way but it can come across a bit patronising 
Seller_Zm6mSLypM9kp8
You need to email the Brand Owner (you would have received its email address in the very first email of this Counterfeit infringement) and convince them that you purchased this product from legitimate supplier and only they can help you get this counterfeit claim removed. Sending anything to Amazon will be of no use.
If you don’t do anything about this, you might be safe for the time being but one or more such complaint could put your account suspended.
Seller_pTdEGyy3RCJTn
Hi @economic-quality,
I can understand your concern regarding your listing B01HRK54O2 for which you received Counterfeit complain from the rights owner.
Request you to review the policy: https://sellercentral-europe.amazon.com/gp/help/G201361070 to understand the violation.
In order to remove these from the Account Health Dashboard, you will need to appeal by clicking on the concern violation and use the Appeal button.
For your appeal to be accepted, you will need to identify the root causes of the issue, describe the steps you have taken to correct it and the preventive steps that you will be implementing to ensure this doesn’t occur again.
Request you to provide the invoices for this product.
Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below
–These documents should reflect your sales volume during the last 365 days.
–Please include contact information for your supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
–You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
You have already appealed and received confirmation as quoted below so please wait for 180 days.
For any kind of further assistance- regarding FBA, you may contact Seller Support team by clicking on help option in the seller central, and you may use the link given below.
https://sellercentral-europe.amazon.com/help/hub/support/browse-GB-fulfillment_by_amazon_fba-investigate_other_fba_issues-other_fba_issue
Thanks for reaching out to us.
Regards,
Danii
