Multiple Account Policy

Address is different and the account they seem to link to has not been used for over 10 years and is not in my Name, business or otherwise. My nephew has not had anything to do with the business at all and does not even live in the UK anymore.
Find amazon message below

Hello Hobbies & Handicrafts Ltd, Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please ship any open orders to avoid further impact to your account. Why is this happening? You have a separate account james jenner that was enforced for violating one of our policies. As a result, you may no longer use the Hobbies & Handicrafts Ltd selling account to sell on Amazon.co.uk. How do I reactivate my account? In order to reactivate this selling account, follow these steps: – Reactivate the account associated with james jenner by submitting an appeal. Follow the instructions in the communication received for that account. – Once that account is reactivated, submit an appeal to reactivate the current account (Hobbies & Handicrafts Ltd) by using this link: https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation. What if I don’t own the james jenner account? If you believe you do not own the other account, follow these steps: – If you once owned the account but no longer own it, submit an appeal using the Account Health Dashboard and provide supporting documentation to show that you no longer own it. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement. – If you do not recognize the above account and believe this deactivation was in error, submit an appeal in the Account Health Dashboard and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future. What happens if I do not send the requested information? You have 90 days after receiving this notification to either dispute this decision or choose not to dispute. After that time, you may contact disbursement-appeals@amazon.co.uk to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the Funds Withholding Policy (https://sellercentral-europe.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6). We’re here to help. If you have questions about this policy or the information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral-europe.amazon.com/gp/help/1801). You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. – Download the iOS app: https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8 – Download the Android app: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB Thank you, Amazon.co.uk

Sincerely, Seller Performance Team Amazon.co.uk