Being charged for professional account
Has anyone else had issues with amazon - my account was set up as individual but every morning at around 03:38 amazon try to withdraw £30 - luckily the money wasn't in my account for them to take - but every day the same payment is attempted.
I have spoke to 4 advisors and they have all confirmed i'm on the individual plan and are unsure why the charge is happening - and with each live chat they say "wait 72 hours" with no more help or information.
Has anyone else experienced this? Has anyone experienced good "customer service"?
Also - they couldn't confirm how long the numerous £1 charges i had to make to sell in the uk will be back in my account.
I am unable to list anything and it's incredibly frustrating.
If anyone has any similar experienced with hopefully a good outcome - please let me know.
18 replies
Seller_ZJhFeE3tNKzfh
for the £30, go to this page.
What account plan does it say you are on?
Seller_ZVAz3d5lZuGid
Professional is NOT the name of the account type, but the selling plan, which if you clicked on the orange button on the sign-up page they will have automatically set you up for.
If you signed up for an Individual Seller ACCOUNT - then that is ONLY for selling off your own personal second-hand items such as books, DVDs, CDs, etc and NOT new goods. If you intend to buy (or make) goods to sell on for profit them you MUST (by law) be registered with HMRC as self-employed and have and have an Amazon BUSINESS seller account.
Seller_hOZNPw7G8FIjl
If you are being charged for the professional selling plan you can easily downgrade it yourself, just go to account info, and click the downgrade button to downgrade to the individual selling plan.
However there are some categories where you must be on the professional selling plan in order to list - could that be the reason it has changed?
Spencer_Amazon
Hello @Seller_QyTdG7Sos18F8,
I am Spencer with Amazon.
I have contacted our partner team with your issue.
I hope this will be solved soon.
Regards, Spencer
