Customer accidently left a negative feedback & amazon not removing it!
Reposting as there was no response on the last thread
Hi @Sakura_Amazon_ @Sarah_Amzn @Julia_Amzn @Spencer_Amazon @Winston_Amazon — we need help with a feedback issue.
Case ID: 10988596572
Order ID: 026-7921537-1831558
Item was delivered on March 8, 2025, at 10:47 AM with proof of delivery (photo + signature) submitted to Amazon.
The customer never contacted us, didn’t request a refund, nor claimed non-delivery — this strongly suggests the negative feedback was left by mistake.
Despite providing all evidence, Amazon hasn’t removed the feedback. We kindly request your assistance in resolving this.
Thank you so much for your support!
Kind regards,
Anthony
Customer accidently left a negative feedback & amazon not removing it!
Reposting as there was no response on the last thread
Hi @Sakura_Amazon_ @Sarah_Amzn @Julia_Amzn @Spencer_Amazon @Winston_Amazon — we need help with a feedback issue.
Case ID: 10988596572
Order ID: 026-7921537-1831558
Item was delivered on March 8, 2025, at 10:47 AM with proof of delivery (photo + signature) submitted to Amazon.
The customer never contacted us, didn’t request a refund, nor claimed non-delivery — this strongly suggests the negative feedback was left by mistake.
Despite providing all evidence, Amazon hasn’t removed the feedback. We kindly request your assistance in resolving this.
Thank you so much for your support!
Kind regards,
Anthony
1 reply
Sarah_Amzn
Hello @Seller_vf7d0eq5mZhGu,
please continue your discussion with my colleague @Spencer_Amazon in this other thread.
I'll be closing this thread to avoid duplicate conversations.
Best regards,
Sarah.
