UPS Inbound FBA Shipment has gone missing
UPS collected parcel on 21st June and nothing has happened since 23rd scanned into one of their hubs. I have contacted UPS and they said to start a claim but this requires Amazon.
I have contacted customer service but they say I need to wait 14 days to reconcile.
From my understanding I can’t reconcile if the parcel didn’t arrive? Nearly 600 items as well so I’m a bit worried.
Any advice?
Thank you in advance.
29 replies
Seller_BS5lg2keRs2QO
Is it actually lost or just delayed like almost every other shipment?
Seller_0msMReDTskp1Y
What does the most recent tracking with UPS say?
I’ve got one shipped on 17 Jun to MME1 that made it as far at Tamworth and hasn’t been tracked any further since 19 Jun. Neither UPS nor Amazon will consider it lost yet, although something has clearly gone wrong.
Seller_3T3mVYN67qNmU
I think there some serious problems within some of Amazon FBA Warehouses. There are other threads on here about long delays with some shipments. This is what I know so far.
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The issues is entirely Amazon FBA not UPS as it’s Amazon who decide when to accept a shipment into there warehouse, so if they Amazon tell UPS to hold on to a shipment until they are ready that exactly what UPS will do
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UPS most probably won’t communicate this to sellers because there agreement is with Amazon not us
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Seller central current tagline is they won’t investigate any shipment unless it been 14 day since there last update on UPS tracking. Stupid! I totally agree! Especially if the tracking say something non descriptive like on hold, Amazon are basically using this as a get out of jail card to kick issue down the line and not explain the real problem to sellers.
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My general assumption is the items might not be missing and Amazon are just holding them till they can check them in. I have a feeling they messed up somewhere probably lifted there incoming stock restrictions too soon for some warehouses and now they can’t cope, due to the new regulations on social distancing while working. I would wait 14 days after last update and then contact them so you can get a official investigation started.
Seller_K0ROhKaYqU1kY
So my tracking is as follows:
Jun 22, 2020 09:16:00 PM - Stanford Le Hope GB - Parcel arrived at a carrier facility
Jun 22, 2020 08:00:00 PM - Dartford GB - Parcel left the carrier facility
Jun 22, 2020 07:28:00 PM - Dartford GB - Parcel arrived at a carrier facility
Jun 22, 2020 04:22:39 PM - Dartford GB - Parcel received by carrier
Jun 21, 2020 03:01:44 PM - GB - Package has shipped
The one i sent last week that has been checked in was the same route and went:
Jul 04, 2020 12:01:20 PM - Northampton GB - Delivered
Jul 04, 2020 04:00:00 AM - Northampton GB - Out for delivery
Jul 03, 2020 12:00:00 PM - Northampton GB - Parcel arrived at a carrier facility
Jul 03, 2020 08:06:00 AM - Stanford Le Hope GB - Parcel left the carrier facility
Jul 02, 2020 09:05:00 PM - Stanford Le Hope GB - Parcel arrived at a carrier facility
Jul 02, 2020 08:15:00 PM - Dartford GB - Parcel left the carrier facility
Jul 02, 2020 06:07:00 PM - Dartford GB - Parcel arrived at a carrier facility
Jul 02, 2020 12:16:47 PM - Dartford GB - Parcel received by carrier
Jul 01, 2020 05:59:03 PM - GB - Package has shipped
Seller_j2BZBNIebhRVl
Same with mine from 19.06 and 23.06,both shipments got to Stanford Le Hope and stayed there,still no movement.Everything after,checks in in 1-2 days.One of the stuck shipments is for BHX4 but i have sent at least 6 shipments to them since and all checked in and have been received.So this shows ,at least to me ,that the problem might not be with the FCs but very likely could be an issue with Stanford Le Hope only.
Seller_IswCvHVJr0TL5
No advice I’m afraid but I’ve had 4 boxes ‘out for delivery’ since the 23rd June and 2 have literally just started receiving now without normal checkin email. Lots out other boxes have leap frogged them and been delivered and received quickly. Hopefully other stuck boxes will be discovered and received soon now.
I was told when I opened a case that I’d be compensated in full for missing boxes but they didn’t expand on timescale or process.
Seller_K0ROhKaYqU1kY
Wow, does sound like there is a big problem somewhere. Hopefully it will turn up in due course then.
Thanks all.
Seller_K0ROhKaYqU1kY
So I opened a case with Seller Support and this was their response:
Hello from Amazon Selling Partner Support,
I understand your concern is in regard to missing units of FBA Shipment ID FBA15D0D6DXJ.
Based upon my investigation i have found that the status of FBA Shipment ID FBA15D0D6DXJ is still IN TRANSIT.
Request you to wait until we received this shipment completely at our FC and status change to Closed.
Once the shipment is totally received and closed than only we can investigate for missing or lost box.
You can confirm the FBA Shipment ID FBA15D0D6DXJ status as receiving in below given link :
https://sellercentral-europe.amazon.com/gp/fba/inbound-shipment-workflow/index.html# FBA15D0D6DXJ/summary/contents
**Please note that to request an investigation into the number of units received or boxes lost, go to the Reconcile tab for your shipment in your Shipping Queue. **
Creating your request in the Reconcile tab allows us to gather the necessary information more efficiently and resolve your case faster.
Kindly wait until shipment is fully received and status changed to Closed.
Please let us know how we did.
Does this mean that they won’t do anything until they receive the parcel? If I cant claim with UPS as Amazon was the customer does that mean I’ve lost that stock? Seems a bit odd!
Seller_K0ROhKaYqU1kY
July 12th 9:54am - Delivered!
I should have listened to you guys 
Seller_ewb9A6OBE4GkH
Just to add to this here is our issue - Still not received, shipped on 30th June!
Jul 14, 2020 11:14:00 AM - Tamworth GB -
Jul 02, 2020 12:09:00 AM - Stanford Le Hope GB - Parcel arrived at a carrier facility
Jul 01, 2020 08:30:00 PM - Barking GB - Parcel left the carrier facility
Jul 01, 2020 07:54:00 PM - Barking GB - Parcel arrived at a carrier facility
Jul 01, 2020 12:54:46 PM - Barking GB - Parcel received by carrier
Jun 30, 2020 06:22:31 PM - GB - Package has shipped
