Account Verification Delay — UK Seller Account Still Pending After 10+ Business Days
I recently updated my information on my UK Seller Account, and I understand that the verification process typically takes 24 hours to 10 business days. However, it has now been over 10 working days, and my account status still shows as "pending verification."
I’m concerned this may lead to account deactivation, even though I’ve submitted all required information.
Has anyone experienced similar delays?
Is there anything I can do to escalate this case or provide additional documentation to speed things up?
I appreciate any advice or help from the community or Amazon support.
Thank you in advance!
Account Verification Delay — UK Seller Account Still Pending After 10+ Business Days
I recently updated my information on my UK Seller Account, and I understand that the verification process typically takes 24 hours to 10 business days. However, it has now been over 10 working days, and my account status still shows as "pending verification."
I’m concerned this may lead to account deactivation, even though I’ve submitted all required information.
Has anyone experienced similar delays?
Is there anything I can do to escalate this case or provide additional documentation to speed things up?
I appreciate any advice or help from the community or Amazon support.
Thank you in advance!
8 replies
Seller_k2X0L9mVRT0pW
due to huge numbers they are dealing with- verification can take weeks. No way to escalate it
Seller_KAewcPDPyTjBx
So far, it has been three weeks and nothing. Not even an update on what is going on. It is having a significant effect on my cash flow. Seems mad they can just take as long as they like
Seller_k2X0L9mVRT0pW
just keep checking g in Perfornance Notifications in case they have asked for additional info. It used to be that raising new cases asking for updates used to put you to the back of the queue each time- don’t know if that still applies though.
Seller_sy39Kbwj9bn0T
I am having same issue. Mine is more than 20 days still not activated.
Seller_KAewcPDPyTjBx
@Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_Amazon @Spencer_Amazon
@Sakura_Amazon_ @Abella_Amazon @Ange_Amazon @JiAlex_Amazon
Jonathan_Amazon
Hello @Vortex_Merchandise,
This is Jonathan from Amazon and I want to provide you with some guidance based on your post.
I recently updated my information on my UK Seller Account, and I understand that the verification process typically takes 24 hours to 10 business days. However, it has now been over 10 working days, and my account status still shows as "pending verification."
Based on my observations from your post, I want to provide you with a sense of direction moving forward.
I understand your concern about the extended timeline for your account verification. Account verification is an important process that helps ensure the security and integrity of the Amazon marketplace. While processing times can vary depending on the volume of verifications being processed and the complexity of individual cases, I recognize that waiting beyond the typical timeframe can be frustrating for your business.
Here's what you can do right now. First, I'd recommend checking your account to confirm the current status of your verification. Navigate to Settings > Account Info > Identity Information in your Seller Central account. This section will show you whether all required information has been successfully submitted and if there are any outstanding items that need your attention. Second, review any notifications you've received from Amazon Payments. These notifications often contain important updates about your verification status and may include specific instructions if additional information is needed.
Regards,
Jonathan.
