Avask and Italian VAT numbers
Has anyone else experiencing their IT VAT number has become invalid and Amazon about to deactivate their account.I had fiscal representation through Avask, and this was no longer allowed from Jan 2026 - Avask didn't start the re-registration for direct registration with the IT authorities to the last week in Dec 2025. Told it will take atleast 60 days.
What a mess!!
Has anyone managed to get an extension from Amazon while their VAT registration is being processed?
Really can't recommend Avask anymore on the basis of this experience. They don't communicate and this mess seems to be their own making!
Avask and Italian VAT numbers
Has anyone else experiencing their IT VAT number has become invalid and Amazon about to deactivate their account.I had fiscal representation through Avask, and this was no longer allowed from Jan 2026 - Avask didn't start the re-registration for direct registration with the IT authorities to the last week in Dec 2025. Told it will take atleast 60 days.
What a mess!!
Has anyone managed to get an extension from Amazon while their VAT registration is being processed?
Really can't recommend Avask anymore on the basis of this experience. They don't communicate and this mess seems to be their own making!
22 replies
Seller_Ol3hHwr5nQZoj
We have just found this out, and AVASK are claiming they did let us know - but no proof of that - and your message makes me think they did not bother telling their customers. They did not start our reregistration until January 20th - we have a final date of 14th of February so no chance.
They have said they will send me a proof of application of some sort from the Italian VAT office - I am going to send this to seller support and see if this helps but currenlty they are not admitting they did something wrong
Seller_JRmyCFmZ0u4gl
Just being speaking to Amazon compliance team - they have rejected the letter Avask gave me (trying to get an extension).
They are going to send me a list of documents that I must provide from the tax authorities - I feel like I have no chance of getting them, but will let you know what they are when/if Amazon send them to me.
Avask need to come clean and at least put out a statement and apologise for this massive mess they have created - rather than silence!!!
Assuming no extension given by Amazon, I'm wondering if the best policy is to remove the now invalid VAT number - as then I think we aren't breaking Amazon policies, and then Italy will just get frozen until a valid number comes through.
Seller_Ol3hHwr5nQZoj
We have supplied proof of VAT application so I will let you know how that goes
Seller_YCEffjhq77TL6
I sent them ANR/3 document. and wait a reply. fingers crossed.
Avask is blaming Italian Authorities,
Amazon with no help.
if deactivated: inventory lost / sales lost / funds on hold, so annoying.
Seller_Ol3hHwr5nQZoj
Amazon have now asked me for
* AA7/10
* ANR/3
* ANR/3 Proof of submission
I have asked AVASK to provide this - not heard back yet
Seller_JRmyCFmZ0u4gl
Amazon have asked me for:
* ANR/3
* ANR/3 Proof of submission
But I've just had a message from Avask that states...
"We are reaching out regarding your Italian VAT application, which our records show is still pending. To complete your registration and restore your Italian VAT number, we require the following documents and forms:
Updated and correct supporting documentation
ANR3 Form – completed and signed
Delega Form – completed and signed"
and telling me to upload them to the onboarding portal and
"If you require further assistance or have any questions, you can contact us via the comments section in the onboarding portal."
As far as I'm aware they approved all of these at the end of 2025, I have no access to the "onboarding portal" as I'm not a new client. A total mess!!
I had assumed they had already filed my new application, but who knows!!
Seller_JRmyCFmZ0u4gl
Amazon also shared this link, worth reading...
https://sellercentral-europe.amazon.com/help/hub/reference/GTQ23HPXBQK563WS
On not meeting the VAT requirements:
If, after being notified by Amazon, you fail to provide the required VAT information in Seller Central tax settings, or if there’s a discrepancy between the information in tax settings and the information in the tax authority’s records, your selling privileges will be restricted.
If your VAT registration number and tax information cannot be validated in an EU/UK country that is your country of establishment, your selling privileges and inventory storage will be restricted in all of the EU/UK stores. This includes a Union One Stop Shop (UOSS) enabled VAT registration number issued by your country of establishment.
If your VAT registration number and tax information cannot be validated in an EU/UK country that is not your country of establishment, your selling privileges and Fulfilled by Amazon (FBA) inventory storage will be restricted in that country.
Note: Once you’ve provided the information and it has been successfully validated, your account and selling privileges will be reinstated within 72 hours.
and this link on documents requried for an extension...
https://sellercentral-europe.amazon.com/help/hub/reference/GH4TLEHL3CTSXYRG
which claims
* ANR/3 alongside proof of submission
would be enough for an extension
Seller_YCEffjhq77TL6
I got 30 days extention with ANR/3 and proof of submission. I tried 3 times and 3rd time finally they approved the extention.
I am not really sure if this timeframe will be sufficient to get back the VAT # in Italy.
hopefully we all will.
we have now around 35-40 days ..
time is ticking...
Seller_a25S7mRrCD5cT
How did you get proof of submission. I have hard time to get this from Avask..
Seller_YCEffjhq77TL6
ask them ANR/3 document, the one you signed last month for the re-activation of the account.
also ask them ANR/3 proof of submission to the Italian Authorities.
that's a e-document including your Old Vat number and details of ANR/3 submission.
these two documents, but I had hard time until Amazon give me OK for this. they rejected two times.
I hope this helps.
Seller_Y76rxlYsgbwad
Can you please share this form (covering sensitive information): that's a e-document including your Old Vat number and details of ANR/3 submission?
Seller_HoUbIOqm9qWmj
Avask should be removed from Amazon's certificated vendor list. Terrible customer experience, charge me even after I notified them via formal email to end the service. I noticed familiar complaints before I signed contract with them, so regret for overlooking peer seller's comments.
Zyan_Amazon
Hello,
This is Zyan from Amazon, and I am here to assist you, I understand your concern about your Italian VAT number becoming invalid and Amazon threatening account deactivation, especially since your fiscal representation through Avask was no longer allowed from January 2026 and they only started the re-registration process in late December 2025 with an estimated 60-day processing time.
I want to educate you on the issue flagged on your Seller Central. Amazon's internal records indicate that you are shipping from Italy, which is different from your home country, and therefore you are required to provide a valid VIES VAT number or applicable VAT number for EU transactions. Since Italy no longer allows fiscal representation as of January 2026, you must complete direct registration with the Italian tax authorities to obtain a valid VAT number that is activated for intra-EU transactions. The banner on your account is requesting you to verify or update your name information, address information, and VAT number to comply with this requirement.
Regards,
Zyan
