Can Customer Delete A-Z claims
Hi
My customer reported me for an order he didn’t receive while it shows in tracking code that it was delivered …
In the meantime I have solved it with customer
and she marked it as resolved
My question is
Can my customer still delete his claim
i hope it doesn’t stay on your ODR 
2 replies
Seller_9JevIYqFVdd9N
Hello @AYDA_STORE,
Thank you for getting in touch, with regards to the claim, you can raise a dispute and attach the required proof so it does not impact your Account Health. If the claims is withdrawn, it will not affect your ODR even if it reflects; it will be taken as an exception. Please get in touch with Seller Support Team to get further assistance.
As long as you are abiding by Amazon policies and fulfilling your orders, your metrics will be normalized. If you have any further questions, the forums community and I are here to help.
Best,
Noah
Seller_sFEUMUfeW5484
Yes, a buyer can withdraw an A-Z claim. However, in our experience and we’ve had a few like this over the years, it is very rare that a claim is ever actually withdrawn, regardless of what the buyer says, unfortunately. But good luck.
