1 star review but review is for another product
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Seller_aQji8mLqVwDko

1 star review but review is for another product

Hi everyone,

I’ve received a 1 star review except the review is for a completely different product that isn’t mine. I’ve contacted the buyer who has even sent me a screenshot of the review she left me (which is a photo review and 5 stars). So it looks like there’s something wrong on Amazons side.

I went to get it removed on the feedback section in my seller account but my problem doesn’t match any of the scenarios for Amazon removing them.

Shall I go ahead and make the request? Or shall I email them? If so which is the best email address for this?

Thanks

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