Royal Mail account causing valid tracking rate to dive.
I have recently linked Amazon and all my businesses to my Royal Mail account. I go into my click & drop account and process all my orders together from there. I mark them as dispatched from there. Today I have received an alert from Amazon that my valid tracking rate has plummeted overnight to 50%. I have spoken to Amazon, that's all I need to say on that, I have ended up with no answer. They say that I need to contact Royal Mail. Am I doing something wrong? I don't want to return to buy shipping as I get my items collected through Royal Mail. I also have certain prices for certain items. Can anyone help?
Royal Mail account causing valid tracking rate to dive.
I have recently linked Amazon and all my businesses to my Royal Mail account. I go into my click & drop account and process all my orders together from there. I mark them as dispatched from there. Today I have received an alert from Amazon that my valid tracking rate has plummeted overnight to 50%. I have spoken to Amazon, that's all I need to say on that, I have ended up with no answer. They say that I need to contact Royal Mail. Am I doing something wrong? I don't want to return to buy shipping as I get my items collected through Royal Mail. I also have certain prices for certain items. Can anyone help?
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Seller_d8YGbIjNqwFxn
I take it you are using second class postage?
For some reason second class postage brought through a business account using Click and Drop is not processed correctly by Amazon. If there is a delivery scan Amazon don't recognise this and this causes your VTR to drop. It also means that customers are told the item is lost or delayed and it drives more customer queries especially from those trying it on
I have raised this on these forums in the past and never had a resolution to it. I wouldn't buy second class postage this way any more due to this issue primarily because of the additional customer queries.
Although your VTR is dropping you probably won't get suspended as they seem to validate the tracking numbers. However this can't be guaranteed as Amazon policy does make reference to there needing to be 1 courier scan to make the tracking valid for VTR purposes.
