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Listing Hijacked
I had a perfectly good listing.
Suddenly the brand name changed
So obviously I received a violation on my account because I am the only seller on UK platform.
My listing was removed/blocked.
I raised this with seller support (Brand Registry takes over case)
They ask me to create a new listing. With a new ASIN.
Now this poses multiple problems:
1, The barcode is already attached to this ASIN (Even though it is not seen on amazon UK, it is somewhere there)
2, My units are on FBA, which means I will have to create a removal order and relabel all of it and then ship it back. Asking them to relabel it would also not solve problems. There is the reconciliation issue and others would be solved better only if relabel it and I ship it back.
3, Despite all this I attempted to create a new listing, but since my units are at FBA, I would need to use my old SKU, which means, again it is back to blocked listing.
4, The Brand Registry said that I had changed everything and that I cannot change the original details of the listing. Truth is that when I recreated it, I left it all blank.
Finally I came to the conclusion that the listing is hijacked and no way I could have this unit listed or sold.
I have opened a case. Case ID 10642093142
What information would they expect of me please?
@Julia_Amazon@Winston_Amazon@Simon_Amazon@Sarah_Amzn@Ezra_Amazon@Spencer_Amazon@Roberto_Amazon@Angie_Amazon
1 reply
Seller_7pTs15IYXmTOB
I am forced to create a removal order of 11 units because brand registry is just not understanding the issue.
The brand is INACCURATE.
Some other seller changed the brand name.
However I have my unit listing removed.
I am asked for
GS1 certificate: Provide GS1 certificate clearly showing GTIN owner and GTIN prefix information to confirm that the GTIN is GS1 vended. and other documents proving brand registry.
I do not own the brand.
I just list on existing listings and sell them!
My sales were doing just fine under a perfectly fine listing when someone changed the brand name.
How do I handle this please? Because it is going to cost me 11 units.
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