hello... I am trying to list item but they ask for documents which u have submit the ce certificat,e En71 and real photos with model number as wel but they couldn't accept that and again and again they rejected i don't know what they want also they sending message for proof they need Eu declaration document the thing new sole seller how they can provide this all things can you please help me for that it's been 2 month that i am trying thankyou

Hello,

I have an item sent from Hong Kong, the local UK delivery was Parcelforce. The item tracking showed it was well delivered within timeframe, but delivered to a neighbour with photo proof and name of recipient, and address of neighbour. There was a A-Z claim.

Customer asked me I explained to him that it was delivered to neighbor, and days later, I received amazon email that customer was refunded.

Is this how the way Amazon works in refund? Is there anything i can do as i feel it is not a fair situation?

Thanks very much for your opinions.

026-7934388-9025929

@Seller_mIRnuhdx7l5sN

@Seller_TSXM2A5nxWSuH

Wondering if you or someone can help - a claim was made against the order as above. The customer orders on a Thursday at 0943 and the order is received at the shipped address the next day, Friday 0954. So from ordering to fulfilling 24hrs and 11mins. Proof of delivery was given to the customer. As it turns out, Amazon have messaged the customer telling her the package is lost - this is not the first time for her or us - and yet, the package is there as proven by photos and signature. the customer states and sends proof of an incorrect Amazon update of a lost package. She then buys another gift from elsewhere. So now she starts a false claim of nothing received though it's clearly at the shipping address, I believe it's because shes had to pay twice thanks to Amazon's messaging service. A-Z claim made, appealed with evidence, upheld.

Not a one off. Another customer messages previously, stating they've been told their package is lost. They message us to state, not only is that incorrect but they are drinking the beer already. what is amazon doing about incorrect messages?

This is becoming ridiculous for small companies to manage. If I go back through the A-Z claims, I would think there's several hundreds of pounds worth of incorrect claims made which just get ignored

@Seller_mIRnuhdx7l5sNand @Seller_TSXM2A5nxWSuH please reinvestigate, look at the chat between the customer and I and look at the evidence provided from us both.

Dan