Hello,

We have multiple shipments sent from AWD to FBA with missing units

ID 17027310941

Hello mods, can you please help escalate a missing AGL - AWD shipment?

Shipment ID is STAR-TSTF3NH2W7YGX

Amazon reference ID: 8J4ZWANC

Created the shipment on August 23, 2024. On November 21, 2024 the shipment was closed. What is the status please?

Case #16709617411

I haven't received an update from AGL, may I please request an urgent update to this as this inventory is needed.

Thank you,

Jessica

Amazon is not allowing case creation for missing AWD inventory, and even for missing FBA inventory, they are refusing reimbursement, stating that the FNSKUs are unexpected. This likely means that the inventory received does not match the expected SKUs in their system, possibly due to incorrect labeling or discrepancies in shipment details.

Surviving on this platform is becoming increasingly difficult with such challenges.