Urgent help is needed ASAP - Amazon is wrongly considering us UK established for VAT when we have ZERO UK Activity.

For over 4 weeks now, we have been trying to prove to Amazon the obvious: that we are a European company selling ONLY to our VAT-registered EU countries on Amazon.de and we have received again the following:

Hello,

Thank you for your submission. We reviewed the information provided, but we need additional documentation to determine whether you are established in the UK for Value Added Tax (VAT) purposes.

Why did this happen?

We must collect and remit VAT from non-UK established selling partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/external/G201190440

and APUK Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/G201190400

What actions do I have to take?

To avoid further impact to your disbursements, go to the Account Health page in your Seller Central account and follow the instructions from the banner that is present at the top of the page to submit the following mentioned documentation:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=DR_kyc_ahd-cus

If you operate a Limited Company :

-- Evidence that you are physically operating your business from your provided address.

-- Evidence that you are operating your business from your provided address.

-- Documents confirming the identity and place of residence of every director listed in the extract.

-- Documents confirming the place of residence of every director listed in the extract.

If you do not meet the UK establishment criteria: Verify that you are not established in the UK.

In this case, you will not need to provide documentation, but you will need to pay Amazon to account for the un-paid VAT.

We have sent ALL the documents three times for our European company, which was already approved by Amazon on July 2023!!

Why is this happening and why all our funds are still on hold? This is completely unprofessional and opens Amazon's serious legal liabilities, including disruption of business.

Can a human from Amazon support finally review?

Thank you!

I just received the email from amazon regarding mismatched business name in BZSt and in amazon system

Indeed In 2023, we had applied VAT under the name of our Korea HQ with Singularity, assigned by Amazon. But, it took too long time, almost more than an year, therefore we decided to set up EU HQ in France instead of achieving VAT in each EU countries. The problem is that it seems the previously applied VAT under Korea HQ is not deleted but remained (although Singularity got disappeared and cannot contact them anymore! and we don't even know what's our VAT under Korea HQ) So we assumed that our merchant ID was registered under Korean HQ during the process in BZSt. (We are asking to Amazon but did not get clear answer yet....)

Now we have to update company name and address in that merchant ID in BZSt, but I really don't know how to solve this issue....

We do not use the VAT under Korean HQ anymore (and we have never used!)

Anyone can help this.....?

It's really big issue for us...

Hello,

Three months ago, our products were blocked on Amazon due to a "Product Safety Issue" report. In response, we immediately provided all necessary documents, including an official confirmation of our products' compliance with the current standards and requirements, registered with the German Health and Safety Office (GIS). This documentation was attached to our appeal to confirm the integrity and safety of our products.

Despite this, our requests to unblock the products and resume sales are systematically rejected by Amazon with a vague justification: "Product Images non-compliant." We have carefully reviewed the requirements for product images on Amazon and are convinced that our materials meet all the criteria. Additionally, we have contacted Amazon customer support several times, but our efforts have not yet brought a solution.

_

Could any of you suggest what else we can do to have our products allowed for sale again? Is there a detail regarding product images that we might have overlooked, or another appeal route that we might not be aware of?

We highly value your experience and any advice that could help solve our problem. Thank you in advance for any help and support.

Best regards,