Hello everyone,

I’m looking for insight from sellers who have dealt with Section 3 account deactivations following authenticity concerns.

Timeline / background:

September to November 2025: Sold a aroung 30 Units of ASIN in a high-risk branded category (luxury fragrance).

November 2025 - i revcieved a single authenticity compalint from a buyer.

November 2025 - Amazon restricted for Product Authenticity Customer Complaints and gated the brand

Dec 2025: I submiteted a Invoice for (50 units) and a matching bank statment to supplier - i sucessfully appealed the Product Authenticity Customer Complaints (Policy compliance) and i got the brand ungated again using the same docusmnts.

January 2026: i sold another 15 units (total sold 45 units) without any complaint -i recevied a section section 3 deactivation.

Amazon requested supplier documentation.

I submitted a the same supplier VAT invoice, matching bank statement, and later supplier email correspondence forwarding the invoice.

Amazon responded that the invoices could not be accepted due to verifiability concerns (not a counterfeit determination).

I replaced the files with original by getting fresh copies of the same document from the supplier, system-generated documents obtained directly from the supplier and bank and resubmitted.

Jan 2026: Amazon replied: “We do not have enough information to reactivate your account.”

No additional document types were explicitly requested beyond invoices / proof of purchase.

I now understand this may be a confidence-based Section 3 decision, rather than missing paperwork, and I have submitted a Plan of Action confirming I’ve permanently discontinued the ASIN/brand and high-risk category going forward.

My questions to the community:

In similar Section 3 cases, has anyone been reinstated without providing manufacturer or authorised distributor letters?

When Amazon says “not enough information” but does not request anything specific, is that typically a signal that the supply chain itself is unacceptable, rather than documents being incomplete?

Has anyone seen success after addressing this by eliminating future risk (e.g. removing the brand/category entirely), rather than resubmitting documents?

In your experience, is executive escalation the only remaining internal option at this stage?

I’m not disputing Amazon’s policies — just trying to understand how others have interpreted and navigated similar Section 3 outcomes.

Thanks in advance to anyone willing to share their experience.