Hi@Seller_Huz6FT08OxHAR @Seller_Udi0JNbTrsmUV @Seller_z3k8APxGfbQEK

We shipped this order using buy shipping 202-0547423-2414755 and the customer filed an AtoZ claim as it did not arrive. We're happy to refund them but as we used Buy Shipping this should not count as an ODR defect. We appealed this - Appeal by: Jan 16 which was rejected.

To quote Amazon's policy . . . . Amazon Buy Shipping Policy states the following: A-to-z Guarantee claims: If you purchase Amazon’s Buy Shipping and dispatch on time, you are protected against A-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims.

Can you amend this so our ODR is not impacted? Really appreciate your help !

Hi,

We've had an A=Z claim for an order that was shipped using Amazon's Buy Shipping and the ODR affected shows yes. An appeal was denied even when we stated that ODR should not be affected according to Amazon's policies. Could a mod help us with order 202-9175234-3905125 please?

@Seller_hnDMgUKxMh1V4, @Seller_Huz6FT08OxHAR

Thank you!

@Seller_Huz6FT08OxHAR, @Seller_Udi0JNbTrsmUV, @Seller_z3k8APxGfbQEK

Can you please escalate the following? I have appealed only for the appeal to be rejected.

I raised a case with seller support but it was, again , rejected.

Many Thanks, Darren.

Please check the following order for which the A-Z defect has been incorrectly added to my account. The postage for this order was purchased via Amazons Buy Shipping and the order was shipped on time.

202-0727720-8137905

As per your own policy on A-to-z Guarantee claims : "If you purchase Amazons Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims." (See https://sellercentral.amazon.co.uk/help/hub/reference/G200202220)

I purchased Amazons Buy Shipping and shipped on time. Therefore this order should not affect my ODR. Please strike the defect from my seller account.