I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.
Dear Sellers,
I recently sold an item on Amazon, and the customer submitted a return request stating, "I ordered the wrong item." The return was automatically accepted by Amazon.
However, when I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.
This is the first time I've experienced an issue like this, and I'm unsure how to proceed. Is it worth contacting Seller Support? I would appreciate any advice on how to report this kind of behavior and how to claim my loss.
Thank you in advance for your help.
Best regards,
1 reply
Seller_zDUw7ekrB6OEy
The refund would have been done on first scan of the return label. You need to open a SAFE-T claim, you will need images of the item and packaging.
If successful you probably won't get anywhere near the value of the item though. We were once refunded £1.96 on a £15 pound item that had burn marks on it and completely unsellable.
