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Seller_H1mB28ANckpPr

Incorrect reimbursement case 11536748552

can someone help !

I had a parcel lost with 100 units lost by UPS. This happened in March (before the new reimbursement policy took place)

Now I got my reimbursement for those units for the sourcing cost although it went missing during the old policy regime.

Now I need someone to talk to this Ersin from Managing Director who copies and paste the same message with no sense not addressing this issue.

The sourcing cost I have been reimbursed for is £20 per unit but the average cost of that item is around £37-39

Case reference 11536748552

@Sandy_Amazon @Indy_Amazon

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Manage Inventory
Tags:Missing
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Seller_H1mB28ANckpPr

Incorrect reimbursement case 11536748552

can someone help !

I had a parcel lost with 100 units lost by UPS. This happened in March (before the new reimbursement policy took place)

Now I got my reimbursement for those units for the sourcing cost although it went missing during the old policy regime.

Now I need someone to talk to this Ersin from Managing Director who copies and paste the same message with no sense not addressing this issue.

The sourcing cost I have been reimbursed for is £20 per unit but the average cost of that item is around £37-39

Case reference 11536748552

@Sandy_Amazon @Indy_Amazon

Manage Inventory
Tags:Missing
00
104 views
15 replies
Reply
15 replies
user profile
Seller_H1mB28ANckpPr
In reply to: Seller_H1mB28ANckpPr’s post

@Winston_Amazon @Roberto_Amazon

@Sandy_Amazon @Indy_Amazon

Can someone rectify this please.

00
user profile
Seller_LrOi5Val3Iifg
In reply to: Seller_H1mB28ANckpPr’s post

The reimbursement policy is applied for when the reimbursement is issued not when your items went missing.

If your cost is higher than what you have been reimbursed then you need to follow the correct procedure and supply your invoices for verification.

00
user profile
Jameson_Amazon
In reply to: Seller_H1mB28ANckpPr’s post

Hi @Seller_H1mB28ANckpPr,

Thank you for reaching out on the Seller Forums!

Although I cannot guarantee that the outcome will be different, I will escalate this situation internally for further review. Someone from that escalation team may reach out to you, so please keep an eye on your case log for any potential correspondences.

I will be sure to let you know once I hear any updates on my end.

In the meantime, please let me know if you have any additional questions!

All the best,

Jameson

10
user profile
Seller_H1mB28ANckpPr
In reply to: Jameson_Amazon’s post

hi Jameson!

I have had no positive reply so far.

My shipment was lost in March, before the new reimbursement policy took place where you used to reimburse the average selling amount minus fee.

So in essence for one X001LFUP47 I would get £39.90 minus fee.

So based on 100 units lost I would have received £3,990!

Now I had my reimbursement finally but you applied the NEW POLICY to it which remburses me only sourcing costs. so now for X001LFUP47 you only reimburse £20..

There is a discrepancy of £1,990 which I need.

Now do not use the tool to re-evaluate reimbursmnet which is USELESS, this is a matter of manually reimburse £3,990.

Find the requested details below:

1. Reimbursement ID 7404222812

2. Reimbursement FNSKU X001LFUP47

The legal route is the only route left. Please rectify this

00
user profile
Jameson_Amazon
In reply to: Seller_H1mB28ANckpPr’s post

Thank you for the follow up, @Seller_H1mB28ANckpPr! Please know that the escalation team is still reviewing this situation. Once I hear back on that escalation, I will let you know within this thread.

Thanks again,

Jameson

10
user profile
Seller_H1mB28ANckpPr
In reply to: Jameson_Amazon’s post

@Jameson_Amazon is there any positive outcome to this? It should be quite straightforward to be honest.

00
user profile
Seller_H1mB28ANckpPr
In reply to: Jameson_Amazon’s post

Hi @Jameson_Amazon, It has now been a week and still no update. Can you please confirm they are going to make things right

00
user profile
Jameson_Amazon
In reply to: Seller_H1mB28ANckpPr’s post

Hi @Seller_H1mB28ANckpPr,

Thank you for your continued patience. Please know that I unfortunately do not have additional insights into this escalated investigation. Once I hear back from the team, I will reach out to you in this thread!

I apologize that there isn't more I can do at this time.

All the best,

Jameson

10
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user profile
Seller_H1mB28ANckpPr

Incorrect reimbursement case 11536748552

can someone help !

I had a parcel lost with 100 units lost by UPS. This happened in March (before the new reimbursement policy took place)

Now I got my reimbursement for those units for the sourcing cost although it went missing during the old policy regime.

Now I need someone to talk to this Ersin from Managing Director who copies and paste the same message with no sense not addressing this issue.

The sourcing cost I have been reimbursed for is £20 per unit but the average cost of that item is around £37-39

Case reference 11536748552

@Sandy_Amazon @Indy_Amazon

104 views
15 replies
Manage Inventory
Tags:Missing
00
Reply
user profile
Seller_H1mB28ANckpPr

Incorrect reimbursement case 11536748552

can someone help !

I had a parcel lost with 100 units lost by UPS. This happened in March (before the new reimbursement policy took place)

Now I got my reimbursement for those units for the sourcing cost although it went missing during the old policy regime.

Now I need someone to talk to this Ersin from Managing Director who copies and paste the same message with no sense not addressing this issue.

The sourcing cost I have been reimbursed for is £20 per unit but the average cost of that item is around £37-39

Case reference 11536748552

@Sandy_Amazon @Indy_Amazon

Manage Inventory
Tags:Missing
00
104 views
15 replies
Reply
user profile

Incorrect reimbursement case 11536748552

by Seller_H1mB28ANckpPr

can someone help !

I had a parcel lost with 100 units lost by UPS. This happened in March (before the new reimbursement policy took place)

Now I got my reimbursement for those units for the sourcing cost although it went missing during the old policy regime.

Now I need someone to talk to this Ersin from Managing Director who copies and paste the same message with no sense not addressing this issue.

The sourcing cost I have been reimbursed for is £20 per unit but the average cost of that item is around £37-39

Case reference 11536748552

@Sandy_Amazon @Indy_Amazon

Manage Inventory
Tags:Missing
00
104 views
15 replies
Reply
15 replies
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Seller_H1mB28ANckpPr
In reply to: Seller_H1mB28ANckpPr’s post

@Winston_Amazon @Roberto_Amazon

@Sandy_Amazon @Indy_Amazon

Can someone rectify this please.

00
user profile
Seller_LrOi5Val3Iifg
In reply to: Seller_H1mB28ANckpPr’s post

The reimbursement policy is applied for when the reimbursement is issued not when your items went missing.

If your cost is higher than what you have been reimbursed then you need to follow the correct procedure and supply your invoices for verification.

00
user profile
Jameson_Amazon
In reply to: Seller_H1mB28ANckpPr’s post

Hi @Seller_H1mB28ANckpPr,

Thank you for reaching out on the Seller Forums!

Although I cannot guarantee that the outcome will be different, I will escalate this situation internally for further review. Someone from that escalation team may reach out to you, so please keep an eye on your case log for any potential correspondences.

I will be sure to let you know once I hear any updates on my end.

In the meantime, please let me know if you have any additional questions!

All the best,

Jameson

10
user profile
Seller_H1mB28ANckpPr
In reply to: Jameson_Amazon’s post

hi Jameson!

I have had no positive reply so far.

My shipment was lost in March, before the new reimbursement policy took place where you used to reimburse the average selling amount minus fee.

So in essence for one X001LFUP47 I would get £39.90 minus fee.

So based on 100 units lost I would have received £3,990!

Now I had my reimbursement finally but you applied the NEW POLICY to it which remburses me only sourcing costs. so now for X001LFUP47 you only reimburse £20..

There is a discrepancy of £1,990 which I need.

Now do not use the tool to re-evaluate reimbursmnet which is USELESS, this is a matter of manually reimburse £3,990.

Find the requested details below:

1. Reimbursement ID 7404222812

2. Reimbursement FNSKU X001LFUP47

The legal route is the only route left. Please rectify this

00
user profile
Jameson_Amazon
In reply to: Seller_H1mB28ANckpPr’s post

Thank you for the follow up, @Seller_H1mB28ANckpPr! Please know that the escalation team is still reviewing this situation. Once I hear back on that escalation, I will let you know within this thread.

Thanks again,

Jameson

10
user profile
Seller_H1mB28ANckpPr
In reply to: Jameson_Amazon’s post

@Jameson_Amazon is there any positive outcome to this? It should be quite straightforward to be honest.

00
user profile
Seller_H1mB28ANckpPr
In reply to: Jameson_Amazon’s post

Hi @Jameson_Amazon, It has now been a week and still no update. Can you please confirm they are going to make things right

00
user profile
Jameson_Amazon
In reply to: Seller_H1mB28ANckpPr’s post

Hi @Seller_H1mB28ANckpPr,

Thank you for your continued patience. Please know that I unfortunately do not have additional insights into this escalated investigation. Once I hear back from the team, I will reach out to you in this thread!

I apologize that there isn't more I can do at this time.

All the best,

Jameson

10
Follow this discussion to be notified of new activity
user profile
Seller_H1mB28ANckpPr
In reply to: Seller_H1mB28ANckpPr’s post

@Winston_Amazon @Roberto_Amazon

@Sandy_Amazon @Indy_Amazon

Can someone rectify this please.

00
user profile
Seller_H1mB28ANckpPr
In reply to: Seller_H1mB28ANckpPr’s post

@Winston_Amazon @Roberto_Amazon

@Sandy_Amazon @Indy_Amazon

Can someone rectify this please.

00
Reply
user profile
Seller_LrOi5Val3Iifg
In reply to: Seller_H1mB28ANckpPr’s post

The reimbursement policy is applied for when the reimbursement is issued not when your items went missing.

If your cost is higher than what you have been reimbursed then you need to follow the correct procedure and supply your invoices for verification.

00
user profile
Seller_LrOi5Val3Iifg
In reply to: Seller_H1mB28ANckpPr’s post

The reimbursement policy is applied for when the reimbursement is issued not when your items went missing.

If your cost is higher than what you have been reimbursed then you need to follow the correct procedure and supply your invoices for verification.

00
Reply
user profile
Jameson_Amazon
In reply to: Seller_H1mB28ANckpPr’s post

Hi @Seller_H1mB28ANckpPr,

Thank you for reaching out on the Seller Forums!

Although I cannot guarantee that the outcome will be different, I will escalate this situation internally for further review. Someone from that escalation team may reach out to you, so please keep an eye on your case log for any potential correspondences.

I will be sure to let you know once I hear any updates on my end.

In the meantime, please let me know if you have any additional questions!

All the best,

Jameson

10
user profile
Jameson_Amazon
In reply to: Seller_H1mB28ANckpPr’s post

Hi @Seller_H1mB28ANckpPr,

Thank you for reaching out on the Seller Forums!

Although I cannot guarantee that the outcome will be different, I will escalate this situation internally for further review. Someone from that escalation team may reach out to you, so please keep an eye on your case log for any potential correspondences.

I will be sure to let you know once I hear any updates on my end.

In the meantime, please let me know if you have any additional questions!

All the best,

Jameson

10
Reply
user profile
Seller_H1mB28ANckpPr
In reply to: Jameson_Amazon’s post

hi Jameson!

I have had no positive reply so far.

My shipment was lost in March, before the new reimbursement policy took place where you used to reimburse the average selling amount minus fee.

So in essence for one X001LFUP47 I would get £39.90 minus fee.

So based on 100 units lost I would have received £3,990!

Now I had my reimbursement finally but you applied the NEW POLICY to it which remburses me only sourcing costs. so now for X001LFUP47 you only reimburse £20..

There is a discrepancy of £1,990 which I need.

Now do not use the tool to re-evaluate reimbursmnet which is USELESS, this is a matter of manually reimburse £3,990.

Find the requested details below:

1. Reimbursement ID 7404222812

2. Reimbursement FNSKU X001LFUP47

The legal route is the only route left. Please rectify this

00
user profile
Seller_H1mB28ANckpPr
In reply to: Jameson_Amazon’s post

hi Jameson!

I have had no positive reply so far.

My shipment was lost in March, before the new reimbursement policy took place where you used to reimburse the average selling amount minus fee.

So in essence for one X001LFUP47 I would get £39.90 minus fee.

So based on 100 units lost I would have received £3,990!

Now I had my reimbursement finally but you applied the NEW POLICY to it which remburses me only sourcing costs. so now for X001LFUP47 you only reimburse £20..

There is a discrepancy of £1,990 which I need.

Now do not use the tool to re-evaluate reimbursmnet which is USELESS, this is a matter of manually reimburse £3,990.

Find the requested details below:

1. Reimbursement ID 7404222812

2. Reimbursement FNSKU X001LFUP47

The legal route is the only route left. Please rectify this

00
Reply
user profile
Jameson_Amazon
In reply to: Seller_H1mB28ANckpPr’s post

Thank you for the follow up, @Seller_H1mB28ANckpPr! Please know that the escalation team is still reviewing this situation. Once I hear back on that escalation, I will let you know within this thread.

Thanks again,

Jameson

10
user profile
Jameson_Amazon
In reply to: Seller_H1mB28ANckpPr’s post

Thank you for the follow up, @Seller_H1mB28ANckpPr! Please know that the escalation team is still reviewing this situation. Once I hear back on that escalation, I will let you know within this thread.

Thanks again,

Jameson

10
Reply
user profile
Seller_H1mB28ANckpPr
In reply to: Jameson_Amazon’s post

@Jameson_Amazon is there any positive outcome to this? It should be quite straightforward to be honest.

00
user profile
Seller_H1mB28ANckpPr
In reply to: Jameson_Amazon’s post

@Jameson_Amazon is there any positive outcome to this? It should be quite straightforward to be honest.

00
Reply
user profile
Seller_H1mB28ANckpPr
In reply to: Jameson_Amazon’s post

Hi @Jameson_Amazon, It has now been a week and still no update. Can you please confirm they are going to make things right

00
user profile
Seller_H1mB28ANckpPr
In reply to: Jameson_Amazon’s post

Hi @Jameson_Amazon, It has now been a week and still no update. Can you please confirm they are going to make things right

00
Reply
user profile
Jameson_Amazon
In reply to: Seller_H1mB28ANckpPr’s post

Hi @Seller_H1mB28ANckpPr,

Thank you for your continued patience. Please know that I unfortunately do not have additional insights into this escalated investigation. Once I hear back from the team, I will reach out to you in this thread!

I apologize that there isn't more I can do at this time.

All the best,

Jameson

10
user profile
Jameson_Amazon
In reply to: Seller_H1mB28ANckpPr’s post

Hi @Seller_H1mB28ANckpPr,

Thank you for your continued patience. Please know that I unfortunately do not have additional insights into this escalated investigation. Once I hear back from the team, I will reach out to you in this thread!

I apologize that there isn't more I can do at this time.

All the best,

Jameson

10
Reply
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