Incorrect reimbursement case 11536748552
can someone help !
I had a parcel lost with 100 units lost by UPS. This happened in March (before the new reimbursement policy took place)
Now I got my reimbursement for those units for the sourcing cost although it went missing during the old policy regime.
Now I need someone to talk to this Ersin from Managing Director who copies and paste the same message with no sense not addressing this issue.
The sourcing cost I have been reimbursed for is £20 per unit but the average cost of that item is around £37-39
Case reference 11536748552
@Sandy_Amazon @Indy_Amazon
Incorrect reimbursement case 11536748552
can someone help !
I had a parcel lost with 100 units lost by UPS. This happened in March (before the new reimbursement policy took place)
Now I got my reimbursement for those units for the sourcing cost although it went missing during the old policy regime.
Now I need someone to talk to this Ersin from Managing Director who copies and paste the same message with no sense not addressing this issue.
The sourcing cost I have been reimbursed for is £20 per unit but the average cost of that item is around £37-39
Case reference 11536748552
@Sandy_Amazon @Indy_Amazon
15 replies
Seller_H1mB28ANckpPr
@Winston_Amazon @Roberto_Amazon
@Sandy_Amazon @Indy_Amazon
Can someone rectify this please.
Seller_LrOi5Val3Iifg
The reimbursement policy is applied for when the reimbursement is issued not when your items went missing.
If your cost is higher than what you have been reimbursed then you need to follow the correct procedure and supply your invoices for verification.
Jameson_Amazon
Hi @Seller_H1mB28ANckpPr,
Thank you for reaching out on the Seller Forums!
Although I cannot guarantee that the outcome will be different, I will escalate this situation internally for further review. Someone from that escalation team may reach out to you, so please keep an eye on your case log for any potential correspondences.
I will be sure to let you know once I hear any updates on my end.
In the meantime, please let me know if you have any additional questions!
All the best,
Jameson
