Incorrect reimbursement case 11536748552
can someone help !
I had a parcel lost with 100 units lost by UPS. This happened in March (before the new reimbursement policy took place)
Now I got my reimbursement for those units for the sourcing cost although it went missing during the old policy regime.
Now I need someone to talk to this Ersin from Managing Director who copies and paste the same message with no sense not addressing this issue.
The sourcing cost I have been reimbursed for is £20 per unit but the average cost of that item is around £37-39
Case reference 11536748552
@Sandy_Amazon @Indy_Amazon
Incorrect reimbursement case 11536748552
can someone help !
I had a parcel lost with 100 units lost by UPS. This happened in March (before the new reimbursement policy took place)
Now I got my reimbursement for those units for the sourcing cost although it went missing during the old policy regime.
Now I need someone to talk to this Ersin from Managing Director who copies and paste the same message with no sense not addressing this issue.
The sourcing cost I have been reimbursed for is £20 per unit but the average cost of that item is around £37-39
Case reference 11536748552
@Sandy_Amazon @Indy_Amazon
15 replies
Seller_H1mB28ANckpPr
@Winston_Amazon @Roberto_Amazon
@Sandy_Amazon @Indy_Amazon
Can someone rectify this please.
Seller_LrOi5Val3Iifg
The reimbursement policy is applied for when the reimbursement is issued not when your items went missing.
If your cost is higher than what you have been reimbursed then you need to follow the correct procedure and supply your invoices for verification.
Jameson_Amazon
Hi @Seller_H1mB28ANckpPr,
Thank you for reaching out on the Seller Forums!
Although I cannot guarantee that the outcome will be different, I will escalate this situation internally for further review. Someone from that escalation team may reach out to you, so please keep an eye on your case log for any potential correspondences.
I will be sure to let you know once I hear any updates on my end.
In the meantime, please let me know if you have any additional questions!
All the best,
Jameson
Seller_H1mB28ANckpPr
@Jameson_Amazon is there any positive outcome to this? It should be quite straightforward to be honest.
Seller_H1mB28ANckpPr
Hi @Jameson_Amazon, It has now been a week and still no update. Can you please confirm they are going to make things right
Jameson_Amazon
Hi @Seller_H1mB28ANckpPr,
Thank you for your continued patience. Please know that I unfortunately do not have additional insights into this escalated investigation. Once I hear back from the team, I will reach out to you in this thread!
I apologize that there isn't more I can do at this time.
All the best,
Jameson
Seller_H1mB28ANckpPr
hi Jameson,
Can you please follow up on this as I need to make arrangements for Christmas stock and those funds are vital to my business
Seller_H1mB28ANckpPr
@Jameson_Amazoncan you please stress that this is a very important (and rather simple to resolve) matter!
I need my funds!
Jameson_Amazon
I appreciate your patience here, @Seller_H1mB28ANckpPr.
I have now heard back from the escalation team and they confirmed that they are unable to move forward with this escalation due to the re-evaluation request with proof of the item cost not being submitted.
In order to move forward, you must submit that re-evaluation request. If you continue to run into issues after doing so, I can then re-escalate this to the internal team.
I know that this is unfortunately not the outcome you had hoped for, but I did want to let you know the results from this escalation. I apologize that there isn't more I can do at this time until that re-evaluation request is submitted.
All the best,
Jameson
Seller_H1mB28ANckpPr
this keeps going In loops!
I am asking them to apply old policy on old shipment lost during old policy. It’s absolutely ridiculous I waited for them for two weeks to say the same thing the robot says. I have indeed put forward my invoice several times and it has my cost on it not the average sale price minus fees!
Jameson_Amazon
I understand your frustration, @Seller_H1mB28ANckpPr, but I did want to let you know the results of that escalated review. If you have any re-evaluation request IDs related to this situation, please share them and I'll forward them to our escalation team for another review if needed.
Best,
Jameson
