Account permanently deactivated, need help!
Hello Everyone
More than a year ago, I submitted a Certificate of Analysis (COA) to Amazon for a product I sell, ASIN B0BFP5159R, as per Amazon's request to continue selling the product. I obtained the COA from the manufacturer in China, who engaged a lab to perform the analysis and issue the certificate. The lab charged the manufacturer $350 for the analysis. Since I had already paid for a previous COA for another product from the same manufacturer/supplier, I asked the manufacturer to cover the cost of the second analysis. They agreed to do so partially, thus I paid $170 while they covered the remaining amount.
I received the certificate and submitted it to Amazon without scrutinizing the details. About a month ago (more than a year after I submitted the document/COA, I received a message from Amazon stating that the COA "appeared to be forged or manipulated." I explained that I received the certificate from the supplier, who had paid a lab to conduct the analysis. The Amazon representative I was speaking to asked me to obtain a letter from the lab confirming that the error was indeed on their part and not mine.
Me and the supplier spent more than ten days discussing and pleading with the laboratory to issue the letter, which they eventually did. Two weeks ago, I submitted the letter, complete with the lab's seal and signature, to Amazon. However, this morning, I received a letter from Amazon stating that my "Amazon seller account has been permanently deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement."
I am at a loss for what to do next, considering I provided exactly what was requested. I have been selling on Amazon for almost ten years without any problems and have maintained "Account Health Assurance."
I am reaching out to this forum in hopes of receiving assistance to help restore my account. Any advice or support would be greatly appreciated.
4 replies
Seller_kIukTwdhvntAp
"submitted it to Amazon without scrutinizing the details."
Does this mean that when you finally actually looked at it and paid attention you saw something wrong? Or was it a good enough fake that you wouldn't have realized there was a problem?
This is no help for you, but for any other sellers out there, sourcing from China can be extremely dangerous to your accounts due to all the IP issues as well as repeated notices and warnings about altered/forged/fraudulent documents.
I don't think Amazon will be very proactive letting you sell again. Those types of charges are next to impossible to overcome.
Hopefully you have done what many other sellers have done and you've been selling elsewhere already.
Emet_Amazon
Hello @Seller_0iolW3GB2SkK2,
Thank you for posting your concerns with the submission of compliance documentation.
More than a year ago, I submitted a Certificate of Analysis (COA) to Amazon for a product I sell, ASIN B0BFP5159R, as per Amazon's request to continue selling the product. I obtained the COA from the manufacturer in China, who engaged a lab to perform the analysis and issue the certificate. The lab charged the manufacturer $350 for the analysis. Since I had already paid for a previous COA for another product from the same manufacturer/supplier, I asked the manufacturer to cover the cost of the second analysis. They agreed to do so partially, thus I paid $170 while they covered the remaining amount.
I received the certificate and submitted it to Amazon without scrutinizing the details. About a month ago (more than a year after I submitted the document/COA, I received a message from Amazon stating that the COA "appeared to be forged or manipulated." I explained that I received the certificate from the supplier, who had paid a lab to conduct the analysis. The Amazon representative I was speaking to asked me to obtain a letter from the lab confirming that the error was indeed on their part and not mine.
Me and the supplier spent more than ten days discussing and pleading with the laboratory to issue the letter, which they eventually did. Two weeks ago, I submitted the letter, complete with the lab's seal and signature, to Amazon. However, this morning, I received a letter from Amazon stating that my "Amazon seller account has been permanently deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement."
As mentioned by @Seller_kIukTwdhvntAp, what did you identify was wrong with the original documents? Typically, with situations like this we will require you to so proof the original documents were valid. If the provided documents were not original or valid, and you cannot show proof of their validity, the account would not be eligible for reactivation.
Me and the supplier spent more than ten days discussing and pleading with the laboratory to issue the letter, which they eventually did. Two weeks ago, I submitted the letter, complete with the lab's seal and signature, to Amazon. However, this morning, I received a letter from Amazon stating that my "Amazon seller account has been permanently deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement."
Prior to submitting this new information, did you review the lab conducting the test or their credentials or authorization to conduct these tests? If the information or letter provided does not validate the original document as mentioned above, it would not be accepted. where were you sourcing from that you trusted they would conduct this test, did you previously verify your supplier?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
