No Orders Since Return Request 7 days ago
Hello everyone,
I was wondering if I am being stifled in search after receiving a return request 7 days ago.
I'm in Handmade and I last received an order 8 days ago.
The customer wishing to return bought 2 different items on 2 seperate days and has kept one of them, then requested a return on the other without giving a reason. I authorised it, but have yet to receive the return from her.
Yesterday I noticed that this item has come up as Very Poor on the Voice of the Customer Page, as a negative customer experience, but I have never received any complaint or correspondence about this.
Why has this come up as a negative experience if no feedback was given or complaint made, perhaps she just compared the two items and liked the other better? Also, is this affecting me getting new orders? I would have thought I'd have some orders over the weekend as it's the end of the month :/
TIA, Selena.
No Orders Since Return Request 7 days ago
Hello everyone,
I was wondering if I am being stifled in search after receiving a return request 7 days ago.
I'm in Handmade and I last received an order 8 days ago.
The customer wishing to return bought 2 different items on 2 seperate days and has kept one of them, then requested a return on the other without giving a reason. I authorised it, but have yet to receive the return from her.
Yesterday I noticed that this item has come up as Very Poor on the Voice of the Customer Page, as a negative customer experience, but I have never received any complaint or correspondence about this.
Why has this come up as a negative experience if no feedback was given or complaint made, perhaps she just compared the two items and liked the other better? Also, is this affecting me getting new orders? I would have thought I'd have some orders over the weekend as it's the end of the month :/
TIA, Selena.
11 replies
Seller_EpXPhVLnbs8X3
Tagging in all the mods as I have not received a reply on this..can you please read , thank you
@Indy_Amazon @Julia_Amazon @Spencer_Amazon @Danny_Amazon @Winston_Amazon @Ash_Amazon @Xander_Amazon @Sakura_Amazon_@Abella_Amazon @Ange_Amazon @Ezra_Amazon
Seller_d8YGbIjNqwFxn
Ignore Voice of the customer, every time that a customer says something negative about your product in a return, feedback, review etc it marks down your product and can lead to a Poor or Very Poor
It is a waste of time unless you get repeat complaints of the same nature then you should look into it.
A Very poor product in Voice of the Customer shouldn't impact your sales. Nor should a return request.
Look at your delivery times make sure Amazon haven't extended this. How many orders would you normally expect in a day, if it is just 1 or 2 then it may just be quiet for you now. If it is several look at your metrics to make sure they are all okay.
Spencer_Amazon
Hello @Seller_EpXPhVLnbs8X3,
I checked and saw you are receiving orders again. Can you please confirm?
Regards, Spencer
