I'm going to try removing an offer from my product, and see if it works like AZ says it does
@Dougal_Amazon
Doug, I've been watching you up here, and you seem to be very responsive to many posts, so I'd like to give you a chance at helping me.
1. I am not in the Amazon Brand Registry
2. I created a product in the Amazon Catalog, and I put my company name, in the BRAND field, and Amazon put that just under the title, as Brand: Turtle Cove. I am incorporated with this business name, and use it as my brand daily.
3. Another seller placed an offer, on this product, of my brand.
4. I have no resellers. It is impossible for this other seller to be offering my item, as new.
5. I performed a test purchase of this product, from this other offer, and verified it is counterfeit.
My question is, do I have grounds to file a complaint, via the Help Menu [report a violation] page, and get this other offer removed, or is that a waste of time? I don't wish to go back and forth with support, and get nowhere, so please tell me what more I need to do, before submitting the violation.
10 replies
Jim_Amazon
@Seller_ov7tPznFfbE6R
Jumping in here to see if I can help!
I do want to say that the word counterfeit is thrown around a lot of the forums, but if the product is different and does not use your trademark/branding on the product itself and just a different product, it would not be a counterfeit but yet still actionable from you to be reported since it is not the same product being represented on the detail page!
Report abuse is going to be your best option here so please let me know if you have any other questions on this. Again, I recommend speaking to the fact that Amazon policy was broken by you receiving an incorrect product rather than presenting this as a counterfeit as it doesn't like that's the case!
-Jim
