Hi everyone,

I’m dealing with a VAT issue and wondering if others had a similar experience or have tips on how to reach Amazon’s VAT team.

Amazon claims my business is not EU-established and didn’t collect VAT for a certain period, based on the EU eCommerce VAT rules.

However, the VAT during that time was correctly filed and paid to the German tax office, as my sole proprietorship in Germany remained active until Dec 31, 2023.

In 2023, I moved to Switzerland and set up a GmbH. The Amazon account was updated in Jan 2024, and since then, VAT has been handled properly by Amazon. Still, Amazon is demanding VAT for the transition period — without specifying which transactions or dates are affected — and tells me to reclaim it from the tax office (which is not possible without concrete details).

I’ve sent all documents and proofs, but haven’t heard back for months.

Emails to mdri-exec-escalations@amazon.co.uk go unanswered.

Has anyone dealt with this kind of issue before?

Do you have a working contact for someone at the VAT team?Or suggestions on how to escalate this?

Any help would be greatly appreciated – payouts have been blocked for 5 months and it's seriously hurting our business.

Thanks in advance!

I have a disbursement issue with AMAZON PAYMENTS EUROPE S.C.A. (covering coutries Germany, Spain, France, Italy, Belgium). Didn`t received disbursements already for 2 month. Every time they just write: "An unexpected issue occurred during fund transfer."

Have to add the it`s not the problem with my bank account, I have tried 2 banks and still the problem stays. No issue with verification proceses..etc.

It`s problem with AMAZON PAYMENTS EUROPE S.C.A. , because from HSBC BANK PLC (covering countries Netherlands, Poland, Sweeden, UK) we recieving and it`s all fine there.

Of course, opened case regarding this problem a mounth ago. During this period no valuable infomation from Amazon, just tranfering the case.

Maybe anybody had a simmilar issue?

Thanks a lot!

Nauris

Hi!

We are owner of a brand enrolled into Brand registry.

While changing attributes of one of our ASINs I faced a problem that changes are not transmitted to product detail page.

After contacting Seller Support I received a response, that rights for this asin belong to another brand representative.

I had not granted anyone with administration rights, and after an investigation it turned out that rights for this asin belong to our own merchant account with token BUT(!) for Japanese marketplace (!!??). But, we don`t have a single listing, a single offer in Japan, and never had one. All variation family that this ASIN belongs to, had been uploaded with single feed file to Germany marketplace. Seller Support team doesn`t dive into case and has no bring it to solution for more than a month...

How can I fix rights delegation, to make this ASIN administrated (and some other from variation family, that are not yet) from original German seller account?

I`m told by SPS* to make changes from Japanese account, but once again, there is no any product listed, I can`t make changes or delete that ASIN.

*Moderator Edit: Inappropriate content - Jona