Customer Contacted Amazon Requesting To Remove Feedback, Amazon Responded By Asking Me To Assist

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Seller_29AF2b8VJNr8z

Customer Contacted Amazon Requesting To Remove Feedback, Amazon Responded By Asking Me To Assist

The title says it all really. It’s so ridiculous, surely if the customer contacts Amazon requesting their assistance they should assist them instead of contacting me. This platform is getting increasingly more ridiculous on a daily basis tbh, I’m getting sick of the constant incompetence!

I provided the link which is on the Amazon help page, the link is provided by Amazon not me. How am I meant to provide a working link when the link Amazon has provided doesn’t work? Maybe Amazon will ask me to provide IT solutions for the constant glitches as well. I mean what is so hard to understand about the messages from the customer? Why has everything got to be a long drawn out disaster to get anything done on here?

@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon@Maja_Amazon @Ash_AMZ @Abella_AMZ@Angie_Amazon@JiAlex_Amazon

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8 replies
Tags:Buyer messages, Customer, Negative reviews
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8 replies
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Sarah_Amzn

Hello @Seller_29AF2b8VJNr8z,

do you have a case ID to share? I would be glad to look into the details and see if I can assist with removing the feedback.

Best,

Sarah.

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