Royal Mail Tracking down 'again' both on desktop website & mobile app
I can’t track items on both the Royal Mail website and app this morning.
The website keeps resulting in: “Sorry, there was a problem, please try again”
The app keeps logging me out, log back in and can’t access previously tracked orders.
Maybe down to the servers being overloaded due to the Black Friday / Cyber Monday weekend.
Seller_7VbclcPFFRTnc
try clearing cache etc as its working fine for me - using Edge
25 replies
Seller_0msMReDTskp1Y
I’ve just tried to track one and the whole website says it is unavailable. Anyone know of any workarounds?
Seller_8Wsckn3UoR095
I found that if I keep refreshing the page it eventually loads… Caused us some issues yesterday and pver the weekend 
Seller_7VbclcPFFRTnc
the track and trace website is working ok for me this morning
Seller_t8tPiUA5wff9m
Not working for me this morning either 
Seller_0msMReDTskp1Y
"Website temporarily unavailable
We’re sorry our website is temporarily unavailable. We are working on fixing the problem.
Thank you for your patience."
This is what I’ve been getting all morning.
Seller_0msMReDTskp1Y
Yes, it’s working fine now (sigh):
“An update will only be provided when we attempt to deliver your item”
Seller_ANpkhFl1uuWCA
I’ve now got the Royal Mail site working both on edge and firefox, with clearing site data.
However, I still cannot log in on the desktop website and the mobile app.
Can anyone else login to the website and mobile app?
The mobile app states the following when logging into using biometrics:
Unsuccessful login
We think your password has changed.
Please login with your e-mail and password to update your login details.
When trying with e-mail and password, it states:
Login Failed
Sorry, your details could not be recognised.
Please check that you have entered your details correctly.
5 attempts remaining.
Seller_ANpkhFl1uuWCA
I’ve just had this come through via e-mail.
Click & Drop
Issue logging into your account on send.royalmail.com
New incident: Investigating
An issue on royalmail.com is preventing users from logging into their account.
Customers can purchase their postage on send.royalmail.com using the guest checkout
Time posted
Nov 29, 11:34 GMT
Components affected
Website - Send an Item - send.royalma…
