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My account has been suspended.
Hello,
My account has been suspended. A new employee I hired entered their own credit card information into my Amazon account, but it turns out that they had a previously suspended account. As a result, my account was also suspended.
Afterward, the employee resigned and left after working for just two months. Now, my 8-year-old account has been deactivated, and I haven’t received any responses to the numerous cases I’ve opened.
This person made a mistake knowingly, even though they were only employed for two months. How can I resolve this issue? I would appreciate any help or guidance.
Thank you.
4 replies
Seller_OvL8C4BJWiuS9
That person has to reactivate their account for you to move forward.
Seller_LImVvUWeyiCfQ
IF you can show Amazon you know how the link occurred and that the two accounts have been severed, it might be possible for you to recover your account. The difficult part is proving it well enough to convince Amazon.
@Emet_Amazon offers more details on this thread.
Also read through the post by @Seller_CW0P5hgbsiqWX from another thread on linked accounts. A portion is quoted below:
"If you can tell Amazon in an appeal, where it happened (EX: I opened my account at Jim’s house to help him get started), and it matches what Amazon has on file, you will be back within a day. This was learned from personal experience."
Atlas_Amazon
Hello @Seller_qspacd4HqiPpS
Thank you for the information regarding the issues that have occurred with your account and employee. I understand that they added information to your account which contributed to the association.
This will have connected your account to theirs which does mean that you need them to resolve their issues for you to resolve yours. This will be due to the set up of our multiple accounts policy which states that you cannot have multiple accounts if one has been impacted.
You can attempt to provide an explanation with specific timelines, but we cannot guarantee that this will be accepted. If our team does not accept an explanation and your former employee does not resolve their issues, we cannot guarantee a resolution for this situation.
We do encourage you to share any more details or updates that you receive if you would like additional assistance.
Best,
Atlas
Seller_Bmm2aTypxSlrz
Your employee needs to reactivate his account first. Don't waste your time in opening new cases.
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