ASIN DELISTED WITH NO EXPLANATION FROM AMAZON ON THE REASON FOR DELISTING
My ASIN was Delisted by Amazon 1 week ago and despite providing them with the information as requested, they have not got back to me or provided me with any explanation as to the reason for the delisting.
The case has been "Status: Our evaluation is in progress" for over 5 days!
Despite making repeated requests for information from Amazon, they refuse to tell me WHY this ASIN has been delisted.
@Sarah_AmznYou have previsouly been helpful, please can you help in this case. Thanks.
ASIN DELISTED WITH NO EXPLANATION FROM AMAZON ON THE REASON FOR DELISTING
My ASIN was Delisted by Amazon 1 week ago and despite providing them with the information as requested, they have not got back to me or provided me with any explanation as to the reason for the delisting.
The case has been "Status: Our evaluation is in progress" for over 5 days!
Despite making repeated requests for information from Amazon, they refuse to tell me WHY this ASIN has been delisted.
@Sarah_AmznYou have previsouly been helpful, please can you help in this case. Thanks.
20 replies
Seller_EGYEOt5lXkZu1
Regarding the reason for the delisting, we recommend checking your Account Health for any policy violation notifications. It's possible that the ASIN was removed due to a policy infringement, and the notification might be available in your Account Health dashboard.
Seller_bEMD1sEU2MpOe
I have a similar issue. I have provided the authorization given by the owner/ creator of the brand. Even though I provided this information 2 years ago and now they need it again.
Seller_ZUmldKAXpA4hr
I’ve dealt with similar cases before, and sometimes the right approach in follow-ups makes all the difference. If you need more guidance from someone experienced in handling these issues, I know, who has successfully resolved such cases.
Cheers.
Seller_6eGr2cYMV8mCx
It's shameful that no one from Amazon has come forward to help me.
Seller_6eGr2cYMV8mCx
@Simon_AmazonI need to make a formal complaint against Amazon. My case has been opemn for 15 days and only receive automated, bot responses from Amazon Seller Support.
Nikolaus_Amazon
Dear SMALL_BUSINESS_989,
I appreciate your posting here in the forums. Sorry for the late reply, things have been a bit busy here.
Right, so I understand a bit what`s going on here, the ASIN has been blocked for some kind of issue, you have submitted an appeal and/or sent in documents that confirm the "conformity" and these have been in evaluation for longer than expected. Nothing very nice, especially if and when a best-seller. I do hope the issue has been solved in the meantime.
If not, I will need some more information if I`m to help any; in particular the ASIN, so I can see if there are any specific issues that prevent it to be re-activated. Could you please pass that in a next reply, should the issue not have been solved?
In general, the appeals, especially if and when connected to complex legislation and/or safety issues an/or a market withdrawal can take quite a bit of time. In these cases, should you feel that he process is taking too long, you could either try to add new information to the appeal or dispute, or open a separate case with Seller Partner Support, or call with Account Health Support - that may actually be the key here.
I`ll be looking forward to your reply with ASIN, please. Meanwhile, the Forums Community and I are here to help. Please don`t hesitate to post again should you need further help.
My warmest regards,
Nikolaus
Seller_6eGr2cYMV8mCx
Dear Nikolaus,
@Nikolaus_Amazon
Thanks for your response. My Case ID10978969642 has had no response from the Amazon Compliance Team. The appeal was filed with all the requested documents and evidence. Despite regular follow ups and highligting the finanial and reputational loss we are suffering, we only get automated templated responses from the Amazon Brand Registry team with no response from the Amazon Compliance Team.
Your help would be highly appreciated in this case.
Thank you.
Seller_6eGr2cYMV8mCx
Please can you help with Case ID 10978969642.
Thanks.
Abella_AMZ
Hello @Seller_6eGr2cYMV8mCx,
This is Abella from Amazon to assist you.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
Thank you so much for sharing the Case ID10978969642, stay assured the team is dedicatedly working on it.
As my colleague mentioned, appeals for complex legislation/safety issues/market withdrawals often require considerable time to process.
Meanwhile, I would recommend that you reach out to the manufacturer directly. This communication would help you gain insight into any ongoing concerns related to the product's safety. By engaging with the manufacturer, you may obtain valuable information that could inform your understanding of the situation while we await the results of the appeal process.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_6eGr2cYMV8mCx
There are no onging or prior issues with the product. This product is sold by multiple sellerts on Amazon UK marketplace. Amazon compliance and reinstatement teams are not performing a proper review of the evidence being submitted. They said the product label was not compliant in that the allergens were not highlighted in the ingredient list in bold - as the reason for the deactivation.
This was completely untrue and baselesss - I have already submitted the evidence showing that my labelling is compliant and that the allergens are highlighted in bold. I have submitted the product label in PDF and also the real images (pictures) of the poroduct as proof of the label compliance. This was 5 days ago.
Compelete radio silence from Amazon on the evidence and proof submitted 5 days ago. Amazon are unwilling to accept that they have made a mistake in this case. Extremely unprofessional.
Oliver_Amazon
Hello @Seller_6eGr2cYMV8mCx
Thanks for your question. I´m Oliver and I will be looking into your issue today.
You´re asking for an update on the review on the ASIN blocked for product safety.
Unfortunately, we can´t speed up the review.
As soon as the team has finished, they will answer in the case and hopefully reinstate the ASIN.
If you have any further doubts, feel free to contact us through Seller Forum again.
Have a good day
Oliver
