HI@Seller_b91S9zQ2eKxLt

I am saddened to say that our shop has recently experienced a loss of buy box for all ASIN in the shop, and I hope you can help with a complaint to resolve it!

Let me begin by stating that we are fully entitled to use the shopping cart.

1. our account is in good health and our shop scores are high, 2. customer reviews and feedback on our products and shop are excellent and our shop and product scores are high, 3. we use FBA for shipping, 4. our products are reasonably priced and we have not had any significant price increases 5. we are professional seller

I think I have the qualification to get a shopping cart, but I have lost the Featured Offer (buy box) all of my products(ASIN), please help me to solve this problem, thanks.

Here's the ASIN of our shop's lost buy box:

B0DN1XWLZJ

B0DL592V8Q

Your prompt attention to this matter is greatly appreciated, and we earnestly hope for a swift resolution to this pressing issue. Thank you for your understanding and support in ensuring the seamless operation of our business on the platform.

Warm regards,

@Seller_b91S9zQ2eKxLt

Hello, fellow sellers,

I’m reaching out to see if anyone else has faced a similar situation and could offer some advice. We are a professional FBA seller, and just before Black Friday, all of our products on the Amazon Italy marketplace suddenly lost the Buy Box. This issue started around November 12st, and despite multiple attempts to resolve it, we haven’t had any success.

We’ve tried:

1.Opening cases with Seller Support

2.Working with our account manager

3.Price reduction

Unfortunately, none of these efforts have provided a solution. This is severely impacting our sales during the peak season, and even our newly launched products are affected, despite having sufficient FBA inventory and competitive pricing.

Has anyone else encountered this issue? If so, how did you resolve it? Any advice or insights would be greatly appreciated!

Thanks in advance for your help.

Hi @Seller_XUNeUuvrQDpgP@Seller_b91S9zQ2eKxLt

We are facing issues with buy box because Amazon is comparing our prices to this website Bleu Libellule where the website published the same prices as ours but also subscription prices that are lower on their listing. But we should not be compared to subscription prices !

Thank you for your help

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B0D1VPNW8D