Featured offer lost and Amazon saying competitive price is £1.60
Amazon has taken away the buy box on my product, saying that the competitive price to regain featured offer is £1.60. Is this a joke? I sell the product FBA, and at the price of £1.60, even if I got the product for free, would still lose money. This must be some error from Amazon's automated systems, but seller support is never any help. I currently sell the product for £4.99, which is still cheap for the product. The ASIN is B0DDGZXMTJ.
@Julia_Amazon@Spencer_Amazon@Simon_Amazon@Sarah_Amzn @Dougal_Amazon or anyone else who can help
Featured offer lost and Amazon saying competitive price is £1.60
Amazon has taken away the buy box on my product, saying that the competitive price to regain featured offer is £1.60. Is this a joke? I sell the product FBA, and at the price of £1.60, even if I got the product for free, would still lose money. This must be some error from Amazon's automated systems, but seller support is never any help. I currently sell the product for £4.99, which is still cheap for the product. The ASIN is B0DDGZXMTJ.
@Julia_Amazon@Spencer_Amazon@Simon_Amazon@Sarah_Amzn @Dougal_Amazon or anyone else who can help
20 replies
Seller_Nprc5XWvdLYk9
seems they are looking at similar products delivered direct from CN,
but as always overlooking the costs of fba and amazon's own fees and vat etc.
Seller_SDOeQOuw4YXKJ
When Amazon shows a “competitive price to regain Featured Offer” that’s significantly lower than your current price, it’s usually being triggered by either historical pricing on the ASIN, an external price match, or an internal offer that was previously listed lower.
Even if no current offer exists at £1.60, the pricing system sometimes references past data or algorithmic comparisons. It doesn’t necessarily mean Amazon expects you to sell at that price permanently — it means the system has flagged a competitive threshold.
I would suggest checking:
• The ASIN’s price history (if you have access to Keepa or H10 extension)
• Whether any suppressed or inactive offers were previously listed lower
• Google Shopping results for the exact product
• Any old automated repricing rules that may have briefly dropped price
If none of that explains it, open a case specifically under Pricing → Fix High Price Error and request a manual review of the competitive price trigger, referencing the ASIN directly.
These issues are frustrating, but they’re usually data-triggered rather than random errors.
Seller_RguKGMHvWFmo3
I have had this issue, its RRP is 5.99 but Amazon system states it has competitive price of 1.00 which you cannot even buy from the wholesaler for that.
Tried to get intervention from Seller Support but as usual just ended up with high blood pressure instead of a solution.
Kai_Amazon
Hi @Seller_ZHlNv1dQ1LsSj,
Thank you for reaching out to us. Please share your case ID with us.
We will review your case.
Help page:
Best,
Kai
Seller_n14TaUw4i3BdW
I have the SAME issue. here are the cases IDs: 12144954502 ; 12144914572 .
This is ruining my listings. Only the FBA + ref fees are £5 not to mention the VAT, storage fees etc. This is a joke which Amazon must fix as soon as possible!!!
Kai_Amazon
Hi @Seller_n14TaUw4i3BdW,
Thank you for sharing your cases with us. Our partner team is currently reviewing your information and will contact you directly once their review is complete.
We appreciate your patience.
Best,
Kai
Seller_NrLGKCNveVvOX
I also have the same issue. case ID:12154821552.
The order volume for our listing has dropped to 0 suddenly, and we still have 600 units in transit.We are really unsure what to do now,amazon should fix it as soon as possible!!!
Seller_IkcIvgxfpIiHJ
I also have the same issue.my case id:12155013112; 12154859302.
One listing price even is half of my sale price, it's impossible.My order dropped to 0 suddenly, but my FBA inventory has 300-400 units, over 1000 units in transit.This incident has caused devastating losses to us.Please help us resolve this error as soon as possible. Thank you!
Seller_IkcIvgxfpIiHJ
I have the same issue on another case, case id :12157160632.
I will lost my Featured Offer after my 7 days deal end tomorrow.Then my order will be dropped to 0 suddenly.So pls help us to fix it as soon as possible!!! Thanks.
Seller_IkcIvgxfpIiHJ
Hi,
I have the same issue with case id: 12159626942.
I didn't sale my products at a low price,nd my price is always reasonable and compliant.Recently the system marked an unreasonable competitive price, and I lost Buy Box without any reason.Our order volume has suddenly dropped to zero, causing us significant losses. We urgently need your assistance.Thank you.
TaylorR_Amazon
@Seller_IkcIvgxfpIiHJ, a Community Manager will assist you under your own discussion here: Lost Buy box Featured offer as very low competitive price.
@Seller_NrLGKCNveVvOX, feel free to start a new discussion with the details of your issue for a Community Manager's assistance!
Seller_eon8Z1nTmcjR6
Hello
I also have the same issue. Case ID: 12152194092 and 12151383222
ASIN: B09Q1HDNHP
I can not set up lower the price of this product from £26.99 to £15.47 because I will lose profit.
Kai_Amazon please help.
Thank you
Anna
Seller_n14TaUw4i3BdW
So, is it possible for you to let me know whats happening. Basically, Amazon is ruining my listing. How is it possible for them to link my product, which I do sell it myself and with my own logo, packaging even design right. I am absolutely shocked. It is like Amazon to link some Chinese cheap trainers with NIKE and to ask Nike to sell put their price just like the Chinese ones... Absolutely shocking!!!
Seller_FzYxqnSoia90P
Had the same issue, they dont take into account next day delivery which is the main reason people buy from Amazon, I left my price the same, and about 3 months later when they had totally ruined the products ranking they gave me the buy box back.
Seller_n14TaUw4i3BdW
Same situation with our product that has over 4200 reviews. This situation feels comparable to asking Nike or Adidas to match the price of unbranded shoes imported from China. It ignores branding, packaging, compliance costs, and fulfillment structure.
I am not sure what Amazon is trying to do but it is ruing our business. The seller ''support'' only replies that the system found ''our'' product for £2.71 and the only option for us is to match this price. Absolute JOKE! No wonder why people are leaving Amazon and spending their money to grow own stores.
Seller_19xPhE8YgkmxW
Hello BestPicksUK and others,
This is what Amazon say about their price comparison algorithm...
https://sellercentral.amazon.co.uk/help/hub/reference/S9A4Q8K4Q6KT8TV?ref_=myp_lm
Hope that helps you understand what is going on... but I'm NOT saying it is right!
All Best
Brian