Section 3 for FBA credit reimbursement abuse?
Here is the message I received:
Your Amazon Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been removed and pending orders have been cancelled.
Why is this happening?
We have taken this measure because information available to us indicates that this account has misused Amazon's services in violation of our Seller Code of Conduct (https://sellercentral.amazon.com/help/hub/reference/1801) and involved in FBA credit reimbursement abuse.
All I do for FBA reimbursements is use Seller investigator which is an Amazon partnered service for reimbursements for lost inbound inventory. I got this deactivation notification while going through ANOTHER section 3 for "unsuitable goods". It appears that their service was submitting cases while I was deactivated. It also appears that submitting cases for reimbursement while being deactivated is against TOS. They are now asking for invoices for reimbursements but do not ask for any specific ASIN.
Do I 1) Submit invoices for every single reimbursement claim or 2) Submit some form of POA for submitting cases while deactivated?
5 replies
Seller_4zBzdtgCyS9EI
Yeah, Amazon holds YOU responsible for what their "partners" are doing.
This isn't the first time someone posted this issue....
That's usually a permanent suspension...
Seller_kLKpOBfu6ujb0
My "unsuitable" inventory was purchased directly on amazon from the brand while it was on sale.
Seller_4zBzdtgCyS9EI
Yeah, you wont get your selling account back. Ever. And you are lucky if they don't shut down your buyer account, as you violated TOS on both sides.
Stevie_Amazon
Hi there @Seller_kLKpOBfu6ujb0,
Thanks so much for posting here within the seller forums. I apologize for the delay in responses from the moderation team and I.
Your Amazon Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been removed and pending orders have been cancelled.
Why is this happening?
We have taken this measure because information available to us indicates that this account has misused Amazon's services in violation of our Seller Code of Conduct (https://sellercentral.amazon.com/help/hub/reference/1801) and involved in FBA credit reimbursement abuse.
My "unsuitable" inventory was purchased directly on amazon from the brand while it was on sale.
I want to ensure I am understand the reason for your account suspension as this information is almost conflicting from what I know of the policies here on Amazon. Would you please provide the performance notification you received when this action was taken on the account?
I ask this because there are quite a few different parts here and I want to ensure I provide the most accurate information as I support you here.
I look forward to your reply,
Stevie.
