any advice

I have just been deactivated as they say

Dear Seller,

We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.

the problem is i have been on here for over 10 year i have not been asked recently to submit any documentation and everything in my account shows verified and account health is healthy.

so i have been told i will not get any funds but still have to dispatch all of todays orders and my funds are now on hold and will not be paid.

... And it's not been delivered to us yet because the buyer literally dropped it off at the post office and opened an A-Z claim straight away.

I don't know whats been going on lately but we have had several unreasonable A-Z claims recently.

This one was an A-Z claim for a return with the buyer claiming we had received her return back and failed to refund her. When I've looked into it, I've found they dropped the return off at the post office and then opened the claim a very short time later - it hadn't been delivered back to us, it was probably still sitting in the post bag at her local post office! We sell clothing so pretty much all our returns are refund on first scan. It does say prior refund has been applied, so I don't know how she opened the A-Z claim as I would have expected Amazon to have done the automatic refund more or less straight away.

Amazon have granted the claim. I'm not bothered about the refund but its given us a defect for it, which really isn't fair given that we haven't even received the return back and the buyer gave us a couple of hours (maybe even less!) to process and refund her before filing the A-Z. The case says closed and isn't able to be appealed. Any advice? Thanks

discussion.Amazon have become a joke scammers have found out they can get delivery even with proof and pictures signature etc but if they put in am AtoZ claim Amazon just refund them from the sellers money.

Even if you appeal you have no chance.

Then if you say I purchased the courier through you they won't di a claim for loss they say talk to the courier. The courier says talk to Amazon.

Complete waste of time costing me hundreds of £