Amazon denied reimbursement for missing units in FBA replenishment from the AWD warehouse
Hello,
FBA Replenishment FBA192PY5W9L
Case ID 19236575961
Amazon denied reimbursement of X003QN3J0H (121 units). Reason: "We're denying your reimbursement claim for the following items because we received unexpected items when compared to your shipping plan. This can be caused by sending items with different UPCs than expected, or putting the item in a different box than planned."
If Amazon sends products with a different UPC or a different box, then they are responsible for that, not us.
How to properly address this issue further?
@Topher_Amazon @Spencer_Amazon
Any help on this matter would be much appreciated.
Amazon denied reimbursement for missing units in FBA replenishment from the AWD warehouse
Hello,
FBA Replenishment FBA192PY5W9L
Case ID 19236575961
Amazon denied reimbursement of X003QN3J0H (121 units). Reason: "We're denying your reimbursement claim for the following items because we received unexpected items when compared to your shipping plan. This can be caused by sending items with different UPCs than expected, or putting the item in a different box than planned."
If Amazon sends products with a different UPC or a different box, then they are responsible for that, not us.
How to properly address this issue further?
@Topher_Amazon @Spencer_Amazon
Any help on this matter would be much appreciated.
4 replies
KJ_Amazon
Thank you for reaching out about your recent shipment and inventory discrepancy. I reviewed Case 19236575961
and see you were given a detailed explanation of the results of the investigation.
Please note that cartons are not opened and inspected at the AWD point. This step happens at FBA fulfillment centers.
As per Section 4 of the Amazon Warehousing and Distribution Terms and Conditions, we are unable to provide inventory-related reimbursement for items not managed by Amazon prior to their arrival at our Distribution Center. We appreciate your understanding and cooperation in this matter.
Seller_EXwt7GyQDq9DX
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We have legal team as we work in a seller group .. our seller group members are 2993 so we are able to pay big fees to these legal team.
Amazon is a biggest fraud and scam , amazon will eat all your money in just 6 months from start of your business
