Hello,

How do you send products in stock to FBA UK from an EU country?

Until now we used FEDEX, which required us to upload an invoice to their portal (a DDP invoice - Direct duty paid - to our UK VAT code) through which they calculated our VAT in UK customs, which we paid through Fedex services.

Then our products reached the UK market and were cleared through the FBA program.

Considering that Amazon UK withholds and then remits the VAT to HMRC, the accounting company recovered the VAT initially paid in customs, which is correct.

Until now everything has been correct, but for some time now all invoices sent via Fedex to Amazon FBA have been passed by the customs authority as income, even if we only took the products into Amazon's custody.

Now we have to pay tax on both the income generated by the custody invoices and the actual sales on Amazon, so we pay income tax twice for the same products. It's total madness, no one knows how to process it correctly.

How do you do this export from EU to UK FBA?

I have been sending shipments via UPS, using Amazon FBA's SEND feature with UPS as a preferred partner from the UK to the US, for a long time now. Previously every shipment went through fine, with all UPS fees shown in Amazon and then charged from my Amazon account.

Recently I got flooded by direct invoices from UPS for 'Commercial Invoice Paper Surcharge' - it seems a new fee that UPS is charging for attaching commercial invoices to the packages (as instructed by Amazon when you create the shipment).

I would be very happy to supply digital commercial invoices instead - however no one seems to be able to tell me how.

Anyone I speak to at UPS is clueless about the Amazon FBA preferred partner feature and can only tell me how to do it while purchasing postage direct through UPS's website.

I have tried sending invoices via email to an address supplied by someone at UPS who indicated this would be fine - however these still were charged as paper commercial invoices. I noticed as well that the invoices for the surcharges are generated BEFORE UPS have even collected the shipment and are in possession of the paper commercial invoice - so it feels that it happens on shipment creation in Amazon, regardless of what I can do to send it digitally afterwards.

Anyone I speak to at Amazon are equally clueless. The best I've got a ticket which is being raised with an 'internal team' but has been weeks now.

Is anyone else facing this? And have you managed to get any shipments not to have the surcharge?

At this point, it feels like the only option is to give up on Amazon FBA's SEND feature - but I'm hesitant to do that, as previously by booking shipments with couriers directly, I've usually had issues with Amazon's warehouses receiving them!

Would be great to hear from anyone else experiencing this!

I have an ongoing case that did not move an inch in the past 4 weeks. One of my products was removed from the market due to safety issue. For the listing reinstatement I needed to provide: Declaration of Conformity, Pictures of the product [and/or] packaging, Instruction of use

It was not from the first try but I was able to submit Pictures of the product packaging, Instruction of use that complied with all the requirements , ie Instruction of use must be translated into each corresponding language according to the country of sales and pictures of the product packaging must show mandatory markings, which in my case was missing a few key points - EU/UK address & CE mark - this was clearly conveyed in the support responses.

However I am now stuck with a DOC that has been drafted according to the requirements outlined in “EU and UK product marking guidance: CE and UKCA marking" guide. The DOC includes everything that it must according to the guide, but submission I receive a response from the support team saying:

“The documentation provided is not sufficient for reinstatement. We are still missing Declaration of Conformity. Not all the applicable Directives and/or Standards are present in the DoC. The DoC provided is not complete. Please work with your supplier/manufacturer to provide an updated document.”upon

There are all the standards that this product complies with listed in the DoC based on the information in the test report.

When trying to get more information about these Directives and/or Standards - I am being ignored and the only reply is “The DoC provided is not complete. Please work with your supplier/manufacturer to provide an updated document”.

Furthermore I listed all the requirements they have for DoC which are numbered in my DoC for them to point out what is missing or “incomplete”, but this is the “assistance” I receive:

“Our team has worked on the same and according to them the Declaration of Conformity provided is not complete. Please work with your supplier/manufacturer to provide an updated document. If you have more questions regarding the compliance of your products please follow the help page given below:

https://sellercentral-europe.amazon.com/help/hub/reference/GUH6FA4XSJ2LZFLY “

I have emailed to managing director and waiting for their response back.

But meanwhile did anybody have such experience and can suggest how to get through with this incomplete DoC?

Thank you guys in advance.