Identity Information Verification could take over 24 hours. BUT Its almost one month
Hello Amazon MOD,
I have made some changes to Identity information because before my company was Sole Establishment and now it is a limited one from the Government of the Netherlands.
I was keep in touch with verification team and provided them all required information and documents. Then i noticed an automated messages " Your information is being verified.
Verification could take over 24 hours. You will not be able to make updates to your information until the verification are complete."
Now it’s been over one month and I did not hear any news from Amazon however in the meantime I have opened several new cases to politely remind them and they give me an email from reply (Seems systems generated) and advised if I have further concern then I am welcome to contact this email and designated manager will manage your request. BUT unfortunately, I got same message from that email like “Upon checking I see that you have provided the information and is currently being validated by the seller verification team.”
MY WHOLE VERIFICATION IS STRAIGHT BUT THEY PUT ME UNDER PROCESS SINCE LONG… WHY.
Thanks,
4 replies
Seller_DROodOAYHftnc
Patience.
The more often you message them your case goes down to the bottom of the queue as they do them in date order.
Exactly as they say, you have given them the information they have asked for, now they have to check it out to validate it.
Like every other business they will be working with reduced staff and there are probably hundreds of sellers requiring their accounts verified - you just need to wait until they contact you, and it will definitely take longer than their estimated time scale.
Seller_QfdoH1bDmO0tZ
Hello JillyB1,
Well, I can understand the excuse regarding “REDUCED” staff and the load of work but it is not legitimate that if We send reminders then they put our case to further delay and as per business practices there are two general rules LIFO and FIFO (First in first out), So you are suggesting something like LILO (Last in Last out).
****** IS ANYONE WITH MOD_AMAZON RANK AVAILABLE TO GUIDE AND NOTICE THIS…
Br,
Seller_IYgogOiymVCTH
Hi,
I have the same problem with you, i had waiting 15days and no reply, if you had completed account verefication now?