Deactivation nightmare
@Julia_Amazon@Winston_Amazon@Ezra_Amazon@Seller_yk3kzHpjMMa4B
I am imploring Amazon moderators for help please. For the second time in a year I have had my seller account deactivated because of an alleged relationship with another account. In both cases the identity of the other account is completely unknown to me (2 different accounts) but no matter how many times I explain this to the verification team or whoever makes decisions on these matters my appeals are rejected and 'more information' is requested. Apart from the name of the other account I have no idea who they are or why Amazon could possibly see any connection. I have sent a gas bill and a bank statement hoping this would satisfy them ( neither of which was specifically asked for but suggested by Account Health adviser) but no good. I simply don't see what else I could provide. In my view there is no justification for this deactivation. Surely if Amazon suspect a link they should provide evidence to back up their assertion which I could then refute. Moderators, what do you suggest?
Seller_WXCra8xehcDxE
Calling Moderators!!!!
I have asked for your help but after one full day not one of you has responded. I would really appreciate some advice please.
Seller_iBrSIJDZKlsXi
Have you tried mediation?
Amazon has a mediation program that can step in if you are not getting anywhere with seller support
Seller_VJ4XoAkjDpjPH
Hello @Seller_WXCra8xehcDxE,
I'm Abella from Amazon, here to assist you.
Based on your post, it appears you're concerned about your account being deactivated due to a connection with another account.
Even if you don't personally own another account, there seems to be shared information linking your account to another one. This connection affects the status and actions of both accounts.
Please review the information provided or previously entered into your current account that might be linking it to the other (primary) account.
Have any family members, friends, colleagues, employees, or third-party services ever accessed your account, or vice versa?
Do you share bank accounts, credit cards, or inventory with another Selling Partner?
Do you use the same computers, office space, or home address as another Seller?
To reactivate your selling account, please follow these steps:
Reactivate the related account first by submitting an appeal as instructed in the communication you received regarding that account.
For further inquiries, refer to the "Multiple Account Policy."
If you have further questions, kindly keep up posted, Seller forums community and I are here to support.
Regards,
Abella.
Seller_RlZVPg3d6ZUGP
could they have been a previous owner of your house for example? or at the address of someone who is on your amazon buying account?
Seller_WXCra8xehcDxE
Thank you for that link. I tried it and all I see is Edwards trading Just launched No feedback yet and a Customer Service phone number. How do you know they launched in 2016?
Seller_WXCra8xehcDxE
I can see no logical or obvious link between me and Edwards trading at all. I found references to 2 companies of that name online, both in North Wales (I am in Bristol) one has a retail business, the other does house clearance. I sell books! On the link you sent I can't tell what they are selling, can you?
Seller_RlZVPg3d6ZUGP
I dont think theyve ever sold on Amazon, just created an account ... unless someone has recently accessed/hacked their account and changed some info
i cant post the link but google seller ratings and then search for them which says they started in 2016
Seller_WXCra8xehcDxE
Dear Abella,
I am at my wit's end. My appeal (6th/7th?) has again been rejected bluntly as ever with 'Status: Our evaluation is complete, Submit new information' That's all, no dialogue at all despite my asking several questions. Here is what I said, please read carefully:
Once again I am being asked to provide the impossible. I have told you several times now that I have never heard of Edwards trading and consequently have no idea WHY you think I am associated in any way with them. I have truthfully answered NO to all the questions you pose above regarding using third-party services, account compromise or identity theft and I can confirm that nobody but me has any access to my seller account information, my bank account, credit cards or laptop. I am a sole trader and have no employees. How can I possibly 'submit an explanation of why you believe we have incorrectly detected that you are related to or associated with the other account on Amazon' when I have never heard of that other account? I can see no logical or obvious link between me and Edwards trading at all. I have found references to 2 companies of that name online, both in North Wales (I am in Bristol) one has a retail business, the other does house clearance. I sell books! A kind person on the Forum showed me a link to another firm on Amazon thus: https://www.amazon.co.uk/sp?seller=A2GLKJ0XK54RKY. Could this be the company you are associating me with? If so I would appreciate your telling me because otherwise I am in the dark. I would also appreciate your confirming you have received the 2 documents I sent before, a bank statement and a utility bill. If you require other documents to prove who I am please let me know. I would also repeat what I wrote last time - Amazon imposed an unwarranted deactivation on Eatwell Books last October when they accused me erroneously of being linked with 'Project+Mac'. After a full month of submitting multiple appeals every one of which was rejected, my account was finally reinstated without any explanation or apology. To this day I have idea why Amazon linked me with Project+Mac and I still don't know who they are/were. Kindly reactivate my seller account without more ado.
So Abella, how do I get Amazon's evauation team or whatever they call themselves to engage PROPERLY with me and answer those questions? I would welcome an opportunity to actually SPEAK to a HUMAN BEING rather than getting a robotic rejection without any explanation every time I appeal.
Seller_RAXEWLxQ2dbmN
I notice there is a phone number (of sorts) on the seller profile you linked to.
Does it ring any bells (no pun unintended) ?
I hope you get it sorted soon. Dealing with this sort of 'computer says no' situation on Amazon can be a nightmare.
Keep us informed.
Seller_WXCra8xehcDxE
No the number means absolutely nothing to me, as does the name Edwards trading. However I'm tempted to ring to find out who they are. I won't though because I don't want to be accused of anything untoward by Amazon. I could send a message via their Ask a question link, what do you think?
Seller_WXCra8xehcDxE
@Seller_VJ4XoAkjDpjPH@Julia_Amazon@Ezra_Amazon@Seller_yk3kzHpjMMa4B
This is for Abella but any Amazon moderator may reply. I am DESPERATE for your help with this insane situation. I am in a complete loop, unable to move forward because no matter what I say to the 'evaluators' I receive the same bald statement. As I said before all I ever get is
Submit new information
Status: Our evaluation is complete.
which looks to be a totally robotic response.
Who exactly is evaluating deactivations/reactivations anyway, which department/team? I have no idea because every rejection comes unsigned.
PLEASE read my post from yesterday enclosing the wording of my last appeal. All you need to know in order to help me is there.
Thank you.
