Hi,

I created my account last year and never turned to Active my account! When I click "Submit New Information" getting this message under "identity information"

"Your account has been deactivated"

"If you intend to change your company registration number and your company name, you may be attempting to transfer your account to a different company. If this is the case, please go to Transfer Account in the Business Information section and complete the self-service process. Submitting KYC information for a new company without first transferring the account may result in delays to verification and/or suspension/closure of your account."

My company name was changed last May and I updated all possible details on my account and still waiting for a month.

I am waiting feedback why my account account has been deactivated?, I just need why? because I submit everything and have no idea? I didn't know what should I do for fixing but there isn't any feedback for me?

Could you please some one tell me how can I know what should I do ?, I need details..

Regards