Single Sku, Loose Retail Unit, No Master Carton Pallet - Inbound to FBA UK Process Help
@NR_Amazon @Christine_Amazon@Glenn_Amazon
Hi, we are sending a single sku, loose retail unit pallet into an Amazon FBA centre in the UK. All units have an amazon approved manufacturer barcode on it. The items on the pallets are retail ready, ready to pick pack and send to customers. These are not in any master cartons.
When trying to book this pallet Amazon is stating we must stick an FBA label on every single loose retail unit (92 in total). This is NOT possible as these units are the final product, ready to go to customers. We cannot have a big FBA label stuck onto these units as these are the final customer ready products. Can you please advise of the exact process of how to send these into Amazon FBA centres on pallets as single loose retail units without having to stick an FBA label on all 92 units.
FYI, the pallet is safe and secure with the loose retail units on, we are also using glord pallet boxes which are strapped and wrapped also.
I have rasied Case ID 11889954422 in the UK but it has been over 5 days, been escalated to leadership team but no one from Amazon Leadership team has responded.
Single Sku, Loose Retail Unit, No Master Carton Pallet - Inbound to FBA UK Process Help
@NR_Amazon @Christine_Amazon@Glenn_Amazon
Hi, we are sending a single sku, loose retail unit pallet into an Amazon FBA centre in the UK. All units have an amazon approved manufacturer barcode on it. The items on the pallets are retail ready, ready to pick pack and send to customers. These are not in any master cartons.
When trying to book this pallet Amazon is stating we must stick an FBA label on every single loose retail unit (92 in total). This is NOT possible as these units are the final product, ready to go to customers. We cannot have a big FBA label stuck onto these units as these are the final customer ready products. Can you please advise of the exact process of how to send these into Amazon FBA centres on pallets as single loose retail units without having to stick an FBA label on all 92 units.
FYI, the pallet is safe and secure with the loose retail units on, we are also using glord pallet boxes which are strapped and wrapped also.
I have rasied Case ID 11889954422 in the UK but it has been over 5 days, been escalated to leadership team but no one from Amazon Leadership team has responded.
3 replies
Glenn_Amazon
Hi there @Seller_WfgLVBAwHRoV2,
When units are in FBA Amazon requires that they be labeled in the way the shipment is enabled. I've reviewed the case and the steps provided by Seller support should resolve your difficulties however you may want to review the Send to Amazon help pages and best practices as you will want to make sure that your prep practices are aligned with how best to send your products. Thank you for your understanding.
-Glenn
Seller_s2ZoAdBsXB977
@Seller_WfgLVBAwHRoV2- did you get any resolution with this issue? I have the same problem, I wasn't expecting to need to deface my product with a FBA goods in label (my product is in the brand registry, so can be tracked by product barcode) - Amazon chat said they would remove it before sending to customers, but we all know that labels do not just remove easily.
